Information Manager Office
Resume:
Ronnie Walker
VERO BEACH, FL, *****, US
********@*****.***
Work Experience
**/**/**** - **/**/2011
Havertys, Office Manager (Management)
Maintain records pertaining to inventory, personnel, ord supplies, or machine maintenance.
Interpret and communicate work procedures and company policies to staff.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Resolve customercomplaints or answer customers' questio regarding policies and procedures.
Prepare and issue work schedules, deadlines, and du assignments for office or administrative staff.
Supervise the work of office, administrative, or cu service employees to ensure adherence to quality sta deadlines, and proper procedures, correcting errors or problems.
Develop work schedules according to budgets and wo Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
03/01/2003 - 01/01/2007
United States Department of the Air Force, Information Manager
Perform configuration, management, and initial diagnostics of information systems
Interpreted plans, policies and procedures while assessi progress in assigned projects/programs using measures th balance organizationalresults with customer, employee, schedules
-Facilitated training for four messaging technicians, teachin proper messaging procedures and increasing certified op by 5%
Led daily operational update meeting (25 personnel) Oversee the protection of user accounts, set and change account passwords
Prepared daily correspondence, Enlisted Performance Reports Award and Decorations in a timely and professional ma Monitored the process for the Communications-Computer Systems Requirements Document
Education
Xavier University, Associate Degree in Pre Law and Engineering
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