Planner, IT professional, Spanish speaker, extensive travel

Georgia N. Hale

Cell: 616-***-****

Email: ******@**********.***

Experience

** ***** ***************** ***********

** ***** ******* **********

** ***** *******, ********** *** organizing volunteer teams in multiple countries

Fluency in Spanish

Education

Saint Paul School of Theology, MDIV

University of Michigan, B.A.

SR Lead Process Analyst CenturyLink Current

Removing barriers in processes and systems to increase revenue:

Product Owner for 12 systems and IT development

Analyze Data and processes utilizing Lean tools to identify opportunities for revenue

Project manage and develop new system requirements for engineering teams

Coach and assist in training all levels within the organization from field engineer to VP

Provide governance over key systems to prioritize system enhancements and process changes

Senior Process Analyst CenturyLink 2015-2017

Supporting Network Engineering teams’ processes and training by:

Project manage new system and processes

Reviewing new industry or government standards to ensure processes & systems are compliant

Identifying training gaps to ensure teams are reading for new products

Developed training and coaching documentation

Process Analyst CenturyLink 2009-2015

Identified key process documentation for One company opportunities.

Reduce & simplified documentation by 15%

Coached and trained over 200 employees in new processes

Developing end to end Switched Ethernet documentation for the new system conversions

Engineer II Embarq 2008

Create Engineering work activities on various projects:

Created project plan and trained employees on new process

Communicating with Engineers and contract teams for pole inspections

Managed the Joint Use data cleanup program

Project Program Manager II Sprint/Embarq 2000-2007

Manage Engineering & Customer affecting Computer Systems by:

Partnering with information technology professionals, vendors, and clients

Monitor the budget for approximately 10,000 development hours or five million dollars

Create project plans, test enhancements, provide training

LEAD Regional Systems Administrator III Sprint 1998-2000

Manage Day to Day Operations of a Unix Computer System by:

Project Managing a six-member team

Monitoring customer service order processing for over 70,000 orders a month

Create project plans, test enhancements, provide training

Coach Assignment Center Sprint 1992-1998

Supervised a Call Center Which Provided Service to over 320,158 customers by:

Monitoring 35 call center employee work activities

Provided training on systems, regulations, and procedures

Monitored service order activities as mandated by the Federal and local government

Volunteer In Mission Program United Methodist Church 1999- present

Organize teams for long and short term medical, educational, construction programs:

Training, fundraising for 14 teams and raised over $378,000

Oversee budget, order supplies, train volunteers, recruit medical staff, translate

Develop local contacts to ensure continual medical, educational & social support

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