Eddie Skinner III

EDUCATION/HONORS

ITT TECHNICAL INSTITUTE

**** ******** ***. *****, **. 33614

Associate of Applied Science Degree and Electronics Technology Perfect Attendance and Honor Student of ITT Technical Institute TECHNICAL EXPERIENCE

Multi-Meter, oscilloscope, logic probe and soldering iron. Studies include DC circuits, Electronics Communication, Microprocessors, OP-Amps, Industrial Electronics, Semiconductor and Digital. Studio and field cameras. VHS, Beta VTR decks and sound boards. Windows 7 and 10 operating system.

CUSTOMER SERVICE/TELEMARKETING

Over 10 years of experience of inbound/outbound calls involving sales, billing, collections, appointment setting technical support and consolidations of student loans. EMPLOYMENT

08/18-Present

Albertson

Deli Clerk: Assist customers and taking food orders. Maintained high food and equipment standards.

10/17- 12/17

ALORICA (3

rd

Party Customer Service Provider)

Inbound calls: Assisted Federal Employees to register their yearly benefits. During open season.

10/12-10/17

Home Security (Selling Call Center)

Opener and Closer: Set up appointments and install times for home security systems. 2/11-10/12

Advance Customer Service (3

rd

Party Call Center/Customer Service Provider)

Team Leader: Sold extended warranties far Samsung and P.C. Richard & Son. Track team statics and sales. Sold advertising to old and new customer for LPI in church bulletins.

SKILLS

Data Entry

MS Word

Call Center

Customer Service

CRM

Excellent Communicator