Monica O'Brien

San Jose, CA *****

adv94d@r.postjobfree.com

+1-408-***-****

Authorized to work in the US for any employer

Work Experience

Executive Assistant

Palmer Chiropractic College - San Jose, CA

July 2021 to October 2022

• Served as assistant to the President of the college overseeing all calendared meetings and events, student and faculty relations, and special projects

• Handled all travel arrangements and expense reports for the president, faculty and students

• Planned, coordinated, and executed graduation ceremonies four times yearly

• Responsible for budgeting and planning all special on campus events from catering to decor

• Managed students participating in work study program on special events and projects

• Assisted in coordination of HR responsibilities with main campus Executive Assistant

Congregation Kol Emeth - Palo Alto, CA

July 2020 to November 2020

• Heavy calendar management for the Executive Director and Director of Education

• Assists with planning, coordinating, and implementing all special events and educational activities

• Manage all interoffice and facilities related communications

• Field congregant financial inquiries and rectify accounts Executive Assistant / Office Manager

IoTium Systems - Santa Clara, CA

2018 to 2019

• Coordinate all aspects of travel both foreign and domestic, meetings, interviews, calendars, and trade show appearances for company CEO, CIO and CPO.

• Responsible for procurement of all office essential supplies, and furnishings, as well as ensuring all aspects of facilities management

• Responsible for banking logistics, all facility related payables, vendor payments supporting CFO, and CEO's expense reports.

• Manage all aspects of planning and execution for inner office, off-site corporate and trade show events supporting the Senior Marketing Manager.

• Coordinate with Marketing Executives to ensure marketing materials and all appropriate collateral is present at industrial trade shows.

Sisley Counter Manager

Nordstrom - Santa Clara, CA

2017 to 2018

• Manage day-to-day operations and drive sales for luxury cosmetics brand in high traffic department store.

• Coordinate with department store management and brand regional managers for product launches and special promotions.

• Build client relationships through excellent service and product knowledge, consistently exceeding sales goals.

Office Manager / Marketing Coordinator

Stevens & Ricciardi Law Firm - Fort Myers, FL

2016 to 2017

• Coordinated overall marketing strategy and managed various marketing projects for a multi-practice law firm.

• Liaised with vendors and designers to develop promotional materials.

• Designed, executed, and maintained social media marketing campaigns utilizing Facebook, Instagram, and other social media outlets.

• Also acted as the "face of the firm, " handling all initial client intake, including evaluating needs and triaging clients to appropriate attorneys or identifying appropriate referrals when needed.

• Performed various secretarial tasks and office management tasks, including maintaining multiple busy attorneys' calendars and anticipating needs by ordering and organizing supplies. Product Knowledge Trainer and Assistant Store Manager Lush Cosmetics - Miami, FL

2012 to 2013

• Managed scheduling, merchandise displays, and other logistics while driving sales for hand-made cosmetics boutique.

• Train staff on new products and handle comprehensive product training for new associate on boarding. Executive Assistant / Office Manager

TMRO, Inc - San Jose, CA

1996 to 2001

• Worked with CEO scheduling and calendaring meetings and appointments both personal and professional

• Facilitated travel for CEO from booking to itinerary

• Coordinated with national sales force and all product manufactures to ensure accuracy of orders and in-store product assortment

• Responsible for all A/R and A/P including processing salesforce commissions and CEO's expense reports

• Developed and executed all office procedures and accompanying documents Executive Assistant

Kyocera - San Jose, CA

1992 to 1996

• Provided Administrative Support to executive staff as required

• Attended meetings both in office and in the field to record minutes and provide communication support

• Produced presentations for inner office and customer meetings

• Collected and analyzed customer data to prepared reports for CEO CUSTOMER SERVICE AND MARKETING EXPERIENCE

Education

B.S. in Social Media and Digital Design

Hodges University - Fort Myers, FL

December 2016

Skills

• Calendar Management

• Event Planning

• Office Management

• Presentation Skills

• Employee Orientation

• Facilities Management

• Personal Assistant Experience

• Project Coordination

• Events Management

• Procurement

• Fundraising

• Logistics

• Project Management

• Retail sales

• Management

• Recruiting

• Windows

• Merchandising

• Marketing

• Administrative experience

• Office experience

• Organizational skills

• Computer literacy

• Phone etiquette

Assessments

Office Manager — Highly Proficient

May 2020

Scheduling and budgeting

Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Expert February 2020

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Expert

Working with MS Word Documents — Highly Proficient April 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient

Management Fit — Proficient

June 2020

Measures the traits that are important for success in management positions. Full results: Proficient

Customer Service Manager — Highly Proficient

June 2020

Managing customer service representatives and resolving customer issues. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Highly Proficient February 2020

Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient

Written Communication — Highly Proficient

February 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Highly Proficient

Verbal Communication — Expert

February 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Administrative Assistant/Receptionist — Highly Proficient May 2020

Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient

Sales Skills — Highly Proficient

August 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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