Yolanda

McGriff

*** ********* ***

937-***-****

adv92z@r.postjobfree.com

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communications with strong background cultivating positive relationships and exceeding goals.

Skills

Strong communication

Understanding Customer Needs

Changing accounts (downgrading or upgrading)

Do my audits 3 times a shift

Investigate incidents

Responding to Difficult Customers

Calm and Professional Under Pressure

Positive and professional

Motivation

Research

Experience

06/21/2021 –CURRENT

Customer Service Representative /Charter, Kettering, OH

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving customer telephone calls promptly to avoid on-hold wait times.

12/23/2021 – 01/9/2023

Guard / Securitas Vandalia, OH

Protected company assets from loss, vandalism, or destruction as visible deterrent to criminal activities.

Investigated emergency calls and alarms for fire, vandalism, and injuries.

Checked personal bags and incoming and outgoing shipments with wands, metal detectors and hands-on inspection

04/21/2012--05/21/2020

– Multiskilled Customer Service/ Hertz Rental, Mobile, AL

My job daily is helping gold customers (Hertz, Dollar, and Thrifty) with their account and updating and adding points to the account.

If there are issues where they need directions with making their active account, I explain and help them.

Make reservations and I help customers with getting a copy of the contract.

Help customers who have completed a rental and they need assistance with getting their deposit back, fill out a form and send it so that they can get their deposits refunded.

12/23/2011 – 01/9/202012

COLLECTIONS, CUSTOMER SERVICE /CASTROPHE MANAGEMENT, MOBILE, AL

Assisted office team by making phone calls. Set appointments making copies and sending copies to send the insure.

Verifying what type of damage that is. So that I fill out the form for the Insurance agent,

Operated multi-line telephone system to independently handle over 75+ calls each day,

Operated multi-line telephone system to independently handle over 75+ calls each day,

09/21/2001 – 01/9/2010

Collections, Customer Service / Ztel,Trinsic Atmore AL

My Working duties were customers on their billing and restoring their service collection payment for the services

Sending out tech to repair their issue with their phone service.

Make reservations and I help customers with getting a copy of the contract.

Working with our business accounts send out tech to make repairs on their lines also.

Education

JUNE 1983

High School / Paul Laurence Dunbar Dayton, OH

I graduated with a 3.9 GPA, and I only had one class the last year.

JUNE 1983

Cosmetology/ Nettie lee Roth, Dayton OH

[It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.]

Activities

I love outdoors, walking and swimming, flowers and planting them. I love traveling. My passion is to cook for people. I am a member of Omega Church. I am a member of Omega Sunday school. It is good that we can see each other again.

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