Jill Archer

Billing specialist

Longmont, Colorado 80503

adv90t@r.postjobfree.com adv90t@r.postjobfree.com

720-***-****

To secure employment where I can utilize the customer service skills gained from my previous jobs. Experienced working in fast paced environments where customer service, accuracy and speed are critical. Skills in cash handling, merchandising and data entry. Capable of operating a multi-phone line. Has a good attendance record and will show up for work with a positive attitude. Picks up new tasks quickly, does the job right the first time and always follows supervisor's instructions. Can begin work immediately with open availability.

Authorized to work in the US for any employer

Work Experience

Junior Processor

The Student Loan Help Group - North Palm Beach, FL July 2019 to January 2020

I assisted clients, mostly teachers, and public service workers to get their student loan debt forgiven.

• fast paced environment

• spoke with loan servicers on their behalf

• heavy workload

• problem solving and customer service skills

-income calculations to make sure the clients qualify for the programs

• handled clients accounts from enrollment, to submission to the monthly follow ups

• troubleshooting client accounts

Billing Specialist

Charter Communnications/ spectrum - Florence, KY

June 2018 to April 2019

• Inbound call center

• Problem solving and customer service skills used daily

• Complex billing troubleshooting skills used daily as well as being able to deal with irate customers, I love helping people as well, even when they might just need someone to take the time to listen to them

• people skills were critical.

• Mastered my Ability to multitask, from helping customers, switching between multiple programs, with 2 monitors, and having the ability to do this quickly and effectively and making sure i did everything i could do to help the customer and be ready for the next call to come in

• Was very challenging at times but I thrive in this type of an environment

• I am Open minded and teachable, definitely willing to learn as much as possible as well as being a quick learner

Hostess

Bronte Bistro - Cincinnati, OH

June 2015 to September 2015

2015

Greeted and seated bistro customers. Followed recipes to make specialty coffee drinks. Bussed tables and complete cash handling duties.

Cashier

Shell - Cincinnati, OH

2014 to 2014

2014

Waited on customers and collected payment for fuel and grocery items. Responsible for maintaining cleanliness of the store which included mopping floors, taking out trash, cleaning restrooms, windows and doors.

Cashier

Marathon - Florence, KY

2008 to 2009

Performed cash handling duties for grocery, fuel and lottery ticket purchases. Restocked the fuel station with receipt paper and towels. Rotated stock on the shelves and freezers. Maintained cleanliness of the parking lot, restrooms and store.

Customer Service Representative

New Creative Enterprises Inc - Milford, OH

1999 to 2001

Provided customer service and support to a home and garden décor whole sale distribution center. Responded to calls regarding product inquiries, damaged merchandise, complaints and orders. Resolved customer problems and completed data entry

Service Cashier/Receptionist Switchboard Operator

Jeff Wyler Automotive Family - Batavia, OH

May 1994 to November 1997

Responsibilities

I assisted customers picking up their cars from the service department, handling cash and credit card transactions, this job required strong customer service skills. I was also a switchboard operator using a multi line phone system.

Cashier

Newport Aquarium - Newport, KY

2015

2015

Completed guest transactions for purchases made within the candy store. Followed recipes to prepare fudge, buckeye candy, caramel apples and cotton candy. Set up, filled, sanitized and disassembled the slush machine and cotton candy machine. Checked incoming deliveries to correspond with the invoice. Restocked shelves with candy merchandise.

Education

Paralegal studies

Beckfield College - Florence, KY

2009 to 2012

Diploma

Clermont Northeastern High School - Batavia, OH

Skills

• Computer programs: 360, Icoms, gateway (1 year)

• Billing (1 year)

• Receptionist (5 years)

• Microsoft Excel (1 year)

• Customer Service (10+ years)

• CSR (10+ years)

• Call Center (5 years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Microsoft Office (5 years)

• Data Entry (10+ years)

• CRM Software (1 year)

• Internet Research (10+ years)

• Administrative Experience (5 years)

• Assistant Manager Experience (1 year)

• Organizational Skills (10+ years)

• Clerical Experience (10+ years)

Additional Information

KEY SKILLS AND ABILITIES

• Cash handling

• Strong hand/eye coordination

• Stocking merchandise

• Detail oriented

• Outstanding customer service abilities

• Strong problem solving ability

• Multi-tasking

• Personable

• Conflict resolution

• Creativity

• Decision making

• Teamwork

• Written communication

• Leadership

• Time management

• Goal setting

• Prioritizing

• Organizational skills

• Work -life balance

• Active listening

• Clear speech and writing

• Openness

• Rapport building

• Reliability

• Interpersonal skills

• Ability to work under pressure

• Adaptability

• Patience

• Self motivation

• Cognitive skills

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