Samantha Frank

Milwaukee, WI *****

adv90o@r.postjobfree.com

414-***-****

Authorized to work in the US for any employer

Work Experience

Personal Caregiver

State of Wisconsin - Milwaukee, WI

January 2021 to Present

• Employed as a special needs caregiver

• Assisted client with Activities of Daily Living (ADLS)

• Assisted with household needs, such as cleaning and cooking

• Tutoring services

Special Education Paraprofessional

Whitefish Bay School District - Whitefish Bay, WI

November 2018 to December 2020

• Worked with individual students and small groups of students to reinforce the learning material or skills introduced and outlined by the certified classroom teacher

• Perform assigned non-instructional classroom duties, such as lunch, gave restroom assistance to students with various disabilities

• Assists as directed by classroom teacher in the effort to successfully maintain students with special needs in an integrated setting as determined by IEP/Title 1

• Performed other duties assigned by the certified classroom teacher

• Demonstrates and encourages proper social skills and social interaction

• Supported students with emotional or behavioral problems and help develop their social skills using evidenced based practices

Finance Manager/Sales Manager

Dealer Dynamics - Pewaukee, WI

August 2016 to July 2018

•Secure auto financing at lowest rate working with a large variety of lending institutions for a number of dealerships in Wisconsin and Illinois

• Maintaining great relationships with dealers and finance employees; offering outstanding communication throughout the deal process

•Provide training to new and existing employees

• Sales department manager; making sales calls offering optional protection plans on vehicle

•Preparing sale documents, and other contracts needed for funding

•Disclosing proper fees, taxes, financing terms & other transaction details

•Plate Registration for the state of Illinois

•Managing a multiple line phone taking calls in a timely professional manner; light reception work Sales/ leasing Consultant

Schlossmann Auto Group - Brookfield, WI

June 2016 to August 2016

•understanding cars features and capabilities

•build rapport with customers understand desires of vehicle

•on going sales training to ensure knowledge of vehicles

•listen and ask questions

•demonstrate vehicle walk around, allowing customer to understand features and those benefits

•report to sales managers regarding process

Sales Representative

American Freight Furniture and Mattress - Milwaukee, WI September 2015 to November 2015

Responsibilities

•assist customers in purchasing,up selling, and extended protection

•call customers for updates on purchase to ensure delivery in timely matter

•schedule deliveries

•collect payments

•keeping store appearance up

•marketing to ensure there's a steady flow of new customers. Accomplishments

I've been working here since December 2013, throughout that time I was the Assistant Store Manager for a year.

Skills Used

I have gained a lot of knowledge within the company. Assistant Store Manager

American Freight - Milwaukee, WI

August 2014 to September 2015

Opening store includes; running comp numbers and getting the sales team ready for daily traffic!

•training employees

•handle shipping and receiving orders

•financing specialist

• Assist customers in purchasing as well as resolving existing customer service issues in a polite, professional, and timely manner.

• Instruct warehouse workers on daily duties.

• Collects payments

• Ensures all inventory is logged existing/incoming.

• Scheduling ample employees for the work week.

• Ensures all scheduled deliveries are pulled and ready for the next day.

• Closing store, making sure all paperwork is correct, submitting increases/decreases in revenue, end of day training.

Sales Associate/Management Trainee

American Freight - Milwaukee, WI

December 2013 to August 2014

Responsibilities

•assist customers in purchasing

•call customers for updates on purchase to ensure delivery

•schedule deliveries

•collect payments

•keeping store appearance up

•assist in training new employees

•pull daily comp numbers

•handle shipping and receiving loads

Accomplishments

I was promoted to management within 7 months

Education

High school or equivalent

Hamilton High school

Skills

• retail sales

• CPR

• Teaching

• Organizational Skills

• Time Management

• Marketing

• Special Needs

• Order Fulfillment

• Classroom Management

• Experience Working With Students

• Special Education

• Tutoring

• Math

• Developmental Disabilities Experience

• Curriculum Development

Assessments

Verbal Communication — Expert

July 2019

Speaking clearly, correctly, and concisely

Full results: Expert

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Sales Skills — Proficient

June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Teamwork: Interpersonal Skills — Proficient

December 2019

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Proficient

Customer Service Manager — Proficient

January 2020

Managing customer service representatives and resolving customer issues Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

• Goal driven leader who maintains productive climate and confidently motivates, mobilizes and coaches to meet high performance standards

• Exceptional listener and communicator who effectively conveys information verbally and written.

• Innovative problem-solver who can generate workable solutions to resolve customer complaints

• Highly adaptable, mobile, positive, resilient, patient risk taker who's open to new ideas.

• Highly motivated self-starter who takes initiative with minimal supervision

• Computer literate performer with extensive software proficiency covering wide variety of applications.

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