Shawna Earnest

Spanish Fork, UT *****

adv904@r.postjobfree.com

+1-801-***-****

Communicating, connecting, customer satisfaction, listening, offering advice based on product knowledge -Common demominators- in most of my work history. Work Experience

Proposal Specialist

Solcius, LLC - Provo, UT

January 2022 to February 2023

As a Proposal Generator, I Design Solar systems and figure financial aspect of proposal by using 3D Modeling

KEY RESPONSIBILITIES INCLUDE

• Creation of Solar Design using Sketch Up

• Pre-qualification of property for solar installation

• Excellent Customer service skills

• Inbound Calls

• Data entry

The following QUALIFICATIONS are required of me:

• Computer skills

• Strong organizational and negotiation skills

• Detail oriented and quality focus

• Ability to learn product & Process

• Problem solving skills

• Ability to communicate with many departments/team environments

• Excellent verbal and written communication and listening skills

• Ability to adapt in a fast-paced environment.

Receptionist/Office Assistant

Lowry Doors - Orem, UT

June 2021 to January 2022

• Receive and transfer calls, create work orders and invoices for residential and commercial accounts.

• Convert estimates into sales.

• Create assignments, assign tasks and complete tasks in a timely manner. Customer Service/ Tech Support

ROI, ModusLink - Select Staffing - Orem, UT

January 2018 to September 2020

• Collaborated with customer service and sales colleagues to resolve issues.

• Assisted customers with instructional support and product troubleshooting.

• Opened service tickets for clients, documenting user information and description of problem.

• Initiated shipments to send equipment to clients and tracked return shipments. Mortgage Loan Officer, First Security Bank, Aim Mtg 1st Plus Freedom - Salt Lake City, UT

January 1996 to March 2002

• Compiled applications and paperwork and double-checked for accuracy.

• Developed and maintained relationships internally and externally.

• Negotiated payments for customers with delinquent loans.

• Submitted applications to credit analysts.

• Pre-Approved loans that met specifications.

• Met with applicants to obtain information for loan applications and answer questions about processes.

• Executed loan origination process, including ordering credit reports. Education

Bachelor of Science in Speech Communication And Public Relations University Of Southern Mississippi - Hattiesburg, MS September 1992

Skills

• Clerical support

• Inbound and outbound calling

• Problem-solving abilities

• Customer relations

• Office equipment proficiency

• Call center experience

• Data evaluation

• Adaptive team player

• Courteous demeanor

• Loan Officer Experience

• Loan Origination

• Financial Analysis

• Microsoft Excel

• Microsoft Word

• Account Management

• Sketchup

• Microsoft Word (3 years)

• Excel (3 years)

• PowerPoint (3 years)

• Live chat (3 years)

• 10 key typing (10+ years)

• Microsoft Publisher (Less than 1 year)

• QuickBooks (Less than 1 year)

• Credit Analysis

• Public Relations

• Technical Support

Certifications and Licenses

Certification

August 2017 to Present

Business Technology Certificate from Davis Applied Technical College DATC.

Contact this candidate