Data Entry Office Assistant
Resume:
Shawna Earnest
Spanish Fork, UT *****
*********@*****.***
Communicating, connecting, customer satisfaction, listening, offering advice based on product knowledge -Common demominators- in most of my work history. Work Experience
Proposal Specialist
Solcius, LLC - Provo, UT
January 2022 to February 2023
As a Proposal Generator, I Design Solar systems and figure financial aspect of proposal by using 3D Modeling
KEY RESPONSIBILITIES INCLUDE
• Creation of Solar Design using Sketch Up
• Pre-qualification of property for solar installation
• Excellent Customer service skills
• Inbound Calls
• Data entry
The following QUALIFICATIONS are required of me:
• Computer skills
• Strong organizational and negotiation skills
• Detail oriented and quality focus
• Ability to learn product & Process
• Problem solving skills
• Ability to communicate with many departments/team environments
• Excellent verbal and written communication and listening skills
• Ability to adapt in a fast-paced environment.
Receptionist/Office Assistant
Lowry Doors - Orem, UT
June 2021 to January 2022
• Receive and transfer calls, create work orders and invoices for residential and commercial accounts.
• Convert estimates into sales.
• Create assignments, assign tasks and complete tasks in a timely manner. Customer Service/ Tech Support
ROI, ModusLink - Select Staffing - Orem, UT
January 2018 to September 2020
• Collaborated with customer service and sales colleagues to resolve issues.
• Assisted customers with instructional support and product troubleshooting.
• Opened service tickets for clients, documenting user information and description of problem.
• Initiated shipments to send equipment to clients and tracked return shipments. Mortgage Loan Officer, First Security Bank, Aim Mtg 1st Plus Freedom - Salt Lake City, UT
January 1996 to March 2002
• Compiled applications and paperwork and double-checked for accuracy.
• Developed and maintained relationships internally and externally.
• Negotiated payments for customers with delinquent loans.
• Submitted applications to credit analysts.
• Pre-Approved loans that met specifications.
• Met with applicants to obtain information for loan applications and answer questions about processes.
• Executed loan origination process, including ordering credit reports. Education
Bachelor of Science in Speech Communication And Public Relations University Of Southern Mississippi - Hattiesburg, MS September 1992
Skills
• Clerical support
• Inbound and outbound calling
• Problem-solving abilities
• Customer relations
• Office equipment proficiency
• Call center experience
• Data evaluation
• Adaptive team player
• Courteous demeanor
• Loan Officer Experience
• Loan Origination
• Financial Analysis
• Microsoft Excel
• Microsoft Word
• Account Management
• Sketchup
• Microsoft Word (3 years)
• Excel (3 years)
• PowerPoint (3 years)
• Live chat (3 years)
• 10 key typing (10+ years)
• Microsoft Publisher (Less than 1 year)
• QuickBooks (Less than 1 year)
• Credit Analysis
• Public Relations
• Technical Support
Certifications and Licenses
Certification
August 2017 to Present
Business Technology Certificate from Davis Applied Technical College DATC.
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