Customer service
Resume:
JAMES E DAVOLIO JR
BAY SHORE NY 11706
SKILLS AND ABILITIES: Having stayed with the same company for over twenty-five years proves I am loyal and invested. I am open to new possibilities in an ever-changing world.
EXPERIENCE: MERRICK JCDR
9/29/2021 – 1/31/2023 SERVICE AMBASSADOR
Greeting customers and writing up concerns as to why they are in for service. Valet customer’s vehicle from Service Drive to garage. Writing repair orders and dispatching work to technicians. Calling warranty companies for coverage. Contacting customers to discuss repairs and recommended services. Contacting customers to pick up when their vehicle’s repairs were completed. Valet vehicle when customer arrives.
AMUTY, DEMERS AND MCMANUS
3/1994-12/1994 DEPOSITION CLERK
Setting up and confirming depositions. Required contact with outside attorneys/firms and with clients. Responsible for organizing dates and locations.
1/1995-Present PROMOTED TO BILLER
Responsible for funds from start to finish of cases. Functions included entering attorney’s billing hours, editing files, processing mail, emailing third-party providers. Tracking invoices for third party payers for compliance, approval and appeals.
1996-Present ACCOUNTS RECEIVABLE CLERK
Entered checks into billing system and scan checks to bank.
1996-Present INFORMATION TECHNOLOGY SYSTEMS MANAGER
Responsible for maintaining stand-alone typewriters, implementing computers, networking to individual offices and then linking all nine offices. Y2K created new billing systems and word doc programs. Provide training for ninety attorneys, their staff and fifty supporting personnel.
2003-Present MONTHLY MANAGEMENT REPORTS
Duties included formatting reports for opening cases, closing cases and by client. Reporting done monthly and yearly. Billing and Deposit reports done on a daily, monthly and yearly basis. Attorney time reports done on a daily, monthly and yearly basis.
2003-Present ACCOUNTS PAYABLE CLERK
Oversee timely payments of bills (expenses and disbursements) while meeting client’s billing demands.
COLLECTIONS: Contacted Insurance Companies for overdue invoices.
ADDITIONAL RESPONSIBILITIES: Covering work for other employees while they were on leave or vacation. Included but not limited to, processing conflict checks, entering pertinent case information, setting up new paper file, gather information from summons and complaints. Mailroom: Pick up and deliver mail to Post Office. Processing mail to correct recipients. Purchasing Agent: ordering of supplies from various vendors for all nine offices. Building maintenance: calling for services such as repairs, snow removal. Putting down salt in winter conditions.
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