Customer Service Assistant Manager

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Latoshia Cantey Bates **************@*****.***

Atlanta, Georgia • 404-***-**** / 470-***-****

Summary

Property / Asset Manager

Accomplished and results-driven manager with over 15 years of experience in achieving success for multifamily and single-family assets through effective and ethical leadership. Dedicated to providing exceptional customer service and maintaining high occupancy rates. Motivates team members to deliver quality customer service and maintain optimal physical and financial performance of the assets. Experienced in managing and maintaining residential properties. Skilled in budgeting, forecasting, and identifying areas for cost savings. Adept at resolving disputes and maintaining positive relationships with tenants, property owners, and vendors. Committed to staying up to date with industry trends and regulations to ensure compliance and drive growth. Proficient in using property management software and tools. Track record of successfully increasing property value and maximizing revenue. Areas of Expertise

• Single-Family Assets

• Market Analysis

• Budgeting & Forecasting

• Leadership & Team Development

• Property & Asset Management

• Business Process Optimization

• Operations Management

• Lease Negotiation & Compliance

• Financial Analysis

Technical Proficiencies

Microsoft Office Excel 10 key pad On-Site Yard AMSI Keytrack Door King Handy Track E-Site SAVI

Industry related: Property Solutions/Entrata RealPage Compliance Depot Assurant VerfyIns CheckScan Tripod

Accomplishments

● Achieved Overall Customer Service Award in 2022, earning promotion from Assistant Portfolio Manager to Senior Assistant Portfolio Manager.

● Accomplished budgeted monthly Net Operating Income and exceeded monthly occupancy goals at 95%.

● Acted as a due diligence team member for new acquisitions, served as a mentor for Greystar, and maintained an average delinquency rate of 0-1.5% and occupancy under 2%. Career Experience

Senior Assistant Portfolio Manager, Tricon Residential, Atlanta 2018 – Present Spearhead all aspects within dedicated zone while delivering support to team members. Dispatch Welcome Package and lease agreement to new approvals within 24 hours, guiding them through uploading required documents Collaborate with project coordinators and maintenance to schedule move-in appointments for rent- ready and pre-leased homes, even stepping in to generate Leasing Reports in superiors’ absence.

• Communicated with Atlanta Housing Authority and aided the team for Section 8 application approvals, earning recognition for constant positive Google Reviews.

• Developed and implemented standard operation procedures for Atlanta Market. Assistant Manager, Panther Residential, Panther Riverside Parc, Atlanta, GA 2016 – 2018 Directed a portfolio of 280 apartment homes, communicating effectively with residents to resolve any rental, management, and maintenance issues. Ensured vendor compliance and audited contracts to maintain monthly budget. Consistently collected current rent, processed security deposits, and maintained accurate confidential files.

• Calculated rental increases for renewals, composed renewal letters, and prepared new leases.

• Closed the month with a delinquency rate of less than 2% with demonstrated proficiency in leasing with a closing ratio of 69%.

Assistant Manager, Greystar, Brodick Hill Apartments Homes, Lithia Springs, GA 2010 – 2016 Oversaw and assisted an asset of 312 apartments and seven employees. Coordinated with Property Manager to ensure accuracy of invoices received. Adhered to federal, state, and company policies and regulations regarding fair housing. Communicated the terms of Georgia Apartment Associations and National Apartment Associations lease addendums. Resolved rent and work order grievances in accordance with lease agreements. Compiled weekly and monthly reports, without errors, for upper management, asset managers, and owners.

• Maintained 100% compliance with renter's insurance policies for all 312 apartments, in accordance with industry regulations and company updates.

• Met monthly Net Operating Income (NOI) and achieved successful corporate audit reports.

• Achieved occupancy surpassing monthly budget by 95% and closed leases with a ratio of 69%. Leasing Agent, Empirian Management, Indian Lake Apartments, Morrow, GA 2008 – 2010 Obtained maximum occupancy and NOI by effectively communicating information about the 244-unit complex to prospective residents. Facilitated preparation of leasing paperwork, including applications and lease documents, and ensured the collection and safeguarding of all monies.

• Maintained resident files and processed service request forms to establish 100% leasing and occupancy. Additional Experience

Assistant Manager, Harbor Management, Wyndsor Forest Apartments, Union City, GA Property Manager, Ventron Management, Poplar Pointe Apartments, College Park, GA Assistant Manager, Ventron Management, Poplar Pointe Apartments, College Park, GA Education

Bachelor of Computer Science

Benedict College, Columbia, SC

Licenses & Certifications

Licensed Real Estate Agent, Georgia

Certificate in Office Administration / Accounting Procedures, F.E DuBoSE Career Center, Manning, SC

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