Licensed Optician Customer Service

Ramsen P. Odisho, MBA

Peoria, AZ • 632-***-**** • *************@*****.*** • linkedin.com/in/ramsenpodishomba

Cybersecurity Engineer

Experienced IT engineer with a passion for cybersecurity as evidenced by recent coursework and certifications in the topic. Strong communication skills allow for the ability to speak with stakeholders about compromised areas and educate them on ways to reduce risks and enhance security. Adept at data analysis to identify potential issues and evaluate challenges, devising potential solutions moving forward. Collaborative team player who partners well with others within and outside of the department through a focus on shared objectives. Consistently maintain security situational awareness across the organization.

Oracle Web Security Data Analysis Powershell

Application Security Incident Handling Cyber Incident Response Security Best Practices

Penetration Testing Statistics Communication Skills Cloud Computing

Customer Service Security Plan Development Processes & Procedures Oracle/Siebel

Education

Master of Business Administration (MBA), Cybersecurity, Grand Canyon University, Phoenix, AZ, 2021

— Coursework included —

Cyberwarfare and Applications • Enterprise Security Infrastructure Design • Leadership and Organization

Operations Management • Strategic Management • Marketing Management

Bachelor of Science (BS), Ecology and Biology, Arizona State University, Tempe, AZ

Certifications

Microsoft Azure • Microsoft Security Compliance / Identity

in progress: Python • Security+ (Working on TryHackMe.com)

Professional Experience

Open Network Exchange, Scottsdale, AZ November 2022 – Present

Consultant/Help Desk

Out bound calls and sales for leads to book cruises for princess. Managed AWS virtual machines. Worked with oracle. Worked with Siebel and Salesforce. The help desk role involved issuing authorization (RBACs) to new incoming employees, resetting passwords, troubleshooting issues, suggesting better operational routes.

In our CRM program, I told developers to add better PDQs for efficiency. One example at my current establishment, I suggested to add an “Appointment Reminder” option to the developers. Implementing that exponentially increased sales through our Siebel program.

Gemstone Mobile Detail, Scottsdale, AZ March 2022 – Present

Technician / Website Developer

Supported owner in developing new concept by building and maintaining company’s website with WordPress through GoDaddy. Organize and schedule client appointments for services. Detail and install ceramic coatings on vehicles.

Increased client base through development of WordPress website, incorporating Google Analytics to optimize SEO.

Spoke Logistics, Peoria, AZ September 2021 – February 2022

Technician

Assisted warehouse workers in retrieving files from old devices through use of third-party software. Installed, ran diagnostics, and troubleshot equipment delivered to patients.

Ensured data integrity data by educating stakeholders on the importance of strong passwords and backing up all data, which resulted in high availability and minimal downtime.

Costco Optical, Scottsdale, AZ November 2016 – February 2021

Licensed Optician

Interacted directly with patients, running diagnostics, fitting and adjusting glasses, and managing orders. Maintained customer database and managed inventory. Tasked with meeting sales goals while providing exemplary guest services.

Enhanced HIPAA security through improved organization of prescriptions and other information used by opticians.

Consistently met goals based on set benchmarks for weekly sales, number of glasses sold, and contact supply by asking lifestyle questions and sharing benefits of purchasing in bulk.

Achieved highest sales goal for sunglasses in 3-state region of California, Arizona, and Nevada during first year by educating patients on lesser-known benefits of sunglasses, such as protecting eyes to mitigate cataracts.

Target Optical, Phoenix, AZ May 2012 – October 2016

Licensed Optician

Provided direct customer service and assisted optometrist by managing appointments and schedules as well as vision insurance claims. Maintained customer database of files, reformatting optician computers as needed. Participated in virtual meetings with stakeholders to discuss benchmarks. Stayed up to date on sales goals and methods for achieving them.

Successfully met project demands and scheduled targets through cross-functional collaboration with regional manager and opticians across Arizona.

Achieved set KPIs that measured performance of weekly dollar amount, quantity sold, and lens coatings by discussing benefits of coatings, including blue-light filter.

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