JENNIFER WOOD

**** *. ******** ***. ***.B Oklahoma City, OK, 73132 405-***-**** adv8vi@r.postjobfree.com

CAREER OBJECTIVE

Hard-working professional with 6+ years of experience and a proven knowledge of back office operations, data entry, and records management. Aiming to leverage my skills to successfully fill the Office, Administrative Positions role at your company.

EXPERIENCE

Oklahoma Highway Safety Office, Oklahoma City, OK

Administrative Assistant, Feb 2022 - Apr 2022

•Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

•Review files, records, and other documents to obtain information to respond to requests.

•Process and prepare documents, such as business or government forms and expense reports.

•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Oklahoma Turnpike Authority/ Pikepass, Oklahoma City, OK

Customer Service Rep., Oct 2021 - Jan 2022

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Refer unresolved customer grievances to designated departments for further investigation.

•Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Department of Public Safety, Oklahoma City, OK

Data Entry Clerk, Jun 2021 - Oct 2021

•Compile, sort and verify the accuracy of data before it is entered.

•Compare data with source documents, or re-enter data in verification format to detect errors.

•Store completed documents in appropriate locations.

•Maintain logs of activities and completed work.

•Select materials needed to complete work assignments.

Keco Plastics, Oklahoma City, OK

Machine Operator, Sep 2020 - May 2021

•Observe continuous operation of automatic machines to ensure that products meet specifications and to detect jams or malfunctions, making adjustments as necessary.

•Measure and visually inspect products for surface and dimension defects in order to ensure conformance to specifications, using precision measuring instruments.

•Set up, operate, or tend metal or plastic molding, casting, or coremaking machines to mold or cast metal or thermoplastic parts or products.

•Remove finished or cured products from dies or molds, using hand tools, air hoses and other equipment; stamp identifying information on products when necessary.

•Trim excess material from parts, using knives, and grind scrap plastic into powder for reuse.

•Cool products after processing to prevent distortion.

•Inventory and record quantities of materials and finished products; requisition additional supplies as necessary.

Travel Centers of America, Oklahoma City, OK

Customer Service, Feb 2016 - Feb 2020

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Refer unresolved customer grievances to designated departments for further investigation.

•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

•Solicit sales of new or additional services or products.

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Department of Human Services, Oklahoma City, OK

Office Clerk, Oct 2012 - Dec 2012

•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

•Answer telephones, direct calls, and take messages.

•Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

•Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

•Compile, copy, sort, and file records of office activities, business transactions, and other activities.

•Compute, record, and proofread data and other information, such as records or reports.

•Review files, records, and other documents to obtain information to respond to requests.

•Deliver messages and run errands.

EDUCATION

Red River Technology Center

Duncan, OK

Completed coursework towards Certification Business Administration (May 2013)

Oklahoma Adult Learning Center

Oklahoma City, OK

High School Diploma (May 2012)

•Relevant Coursework: GED program,

ADDITIONAL SKILLS

•Faxing

•Scanning

•Filing

•Copying

•English

CERTIFICATIONS

•Word and Excel Programs

•Telephone and Email Etiquette

•Data Entry

•Office Procedures

•Typing

•Computers

•Customer Service

REFERENCES

Rhonda Beams, Supervisor, Department Of Public Safety

405-***-**** - adv8vi@r.postjobfree.com - Supervisor

Marie Moore, Budget Analysis Supervisor, Oklahoma Highway Safety Office

405-***-**** - adv8vi@r.postjobfree.com - Supervisor

DeAngela Gaymon, Supervisor Director, Oklahoma Highway Safety Office

405-***-**** - adv8vi@r.postjobfree.com - Supervisor

Contact this candidate