Service Representative Customer

ADRIENNE SYLLA

*** ******* **, **** **********, Maryland, 20744, US • 318-***-**** • *********************@*****.*** Customer service specialist with over 8 years of experience resolving account and service issues for [Industry] clients. Strong interpersonal skills, including the ability to relate to and empathize with people from all walks of life. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Offering [9] years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations. When dealing with a wide range of customer needs while remaining flexible, you'll be upbeat. To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions. Cheerful and energetic

Professional telephone demeanor

Reading comprehension

Dependable and reliable

Organized

Superior communication skills

10-Key

Time management

Multi-line phone talent

Customer service

Payment processing

Detail-oriented

Effective team player

High-energy attitude

Data entry

High School - 2012

woodforest high school - online

Customer Representative - May, 2022 to Present

McDonald's - Brandywine, MD

Listened to the questions and concerns of customers in order to provide answers or responses. Provided excellent customer service by quickly resolving issues and responding to inquiries. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Worked in high-volume, dynamic environments, providing skilled assistance to more than [Number] customers every day. Exceeded performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions. Spoke with customers about their concerns about products or services in order to resolve issues and increase sales. Customer Service Representative - August, 2021 to February, 2022 Amazon Warehouse DDC4 - Sterling, VA

Had professional interactions with customers, peers, and [Job Titles], which aided in the development of clear communication and active listening skills.

Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]. Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department. Provided support and mentoring to new team members as they learned various navigational duties, such as [Task] and [Task]. Oversaw processes from order entry to final product completion. Quickly identified problems and alerted [Job Title] to any potential project delays. Met or exceeded revenue targets with successful promotions of [Product or Service] during routine inbound calls and outbound sales follow-ups. Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by [Number]%. Professional Summary

Skills

Education

Work History

Customer Service Representative - August, 2019 to July, 2021 Whataburger - Shreveport, LA

Trained

Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers. Provided a superior customer experience in order to build a loyal customer base. Answered customer calls promptly to avoid long wait times on hold. Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals. Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts. Customer Service Representative - March, 2015 to September, 2017 Wendy's - Shreveport, LA

Kept accurate and current customer account data with manual form processing and digital information updates. Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement. Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers. Provided a superior customer experience in order to build a loyal customer base. Answered customer calls promptly to avoid long wait times on hold. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts. Customer Service Representative - September, 2012 to June, 2014 Denny's - Greenwood, LA

Had professional interactions with customers, peers, and [Job Titles], which aided in the development of clear communication and active listening skills.

Explained the features and capabilities of [Type] offerings to customers to help them understand the products and get the most out of them. Assisted [Number] customers by approaching conversations with a positive attitude and [Action] every [Timeframe]. Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers. Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by [Number]%. Call Center Customer Service Representative - March, 2008 to November, 2010 u.s . support - Shreveport, LA

By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity. Dealt with customer complaints as well as urgent requests and needs. Met or exceeded revenue targets with successful promotions of [Product or Service] during routine inbound calls and outbound sales follow-ups. Checked terms for [Type] and [Type] policies to determine rules and enforce them with customers. Consistently met or exceeded [Type] and [Type] benchmarks. Created a [Timeframe] system report on incoming answered call volume and gave [Job title] data insight. Documented and detailed calls and complaints using the call center's CRM database. Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

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