Service Representative Courtesy Clerk
Resume:
MARKIA GRIFFIN
*******@*****.***
Linkedin.com/in/markiag
SUMMARY
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and meet goal expectations. Reliable and driven, with strong leadership and prioritization abilities.
HIGHLIGHTS
• Claims Assistance • Excellent Communication Skills
•. Technology • Technical Assistance
• Scheduling •. Attention to Detail
•. Data Entry •. Multi-Task
•. Software • Research
EXPERIENCE
Production Associate May 2020 – July 2020
Balance Staffing Stockton, California
Handled power tools such as; Milwaukee drill guns, air hammers, lithium-ion Milwaukee tool guns and standard hand starter tools.
Assembled vehicles while on a fast-moving assembly line.
Provided vehicle measurements and worked on repairs.
Worked overnight 12-hour shifts Monday – Sunday.
Worked with robot machinery as needed.
Caregiver November 2019 - January 2020
On My Own Independent Living Service Sacramento, California
Obtain clients blood pressure, verify medication & dosages, review health histories, and document concerns.
Prepared and dispensed medications at time intervals set by prescribing physician.
Worked with insurance companies to obtain medical services and supplies.
Monitor clients for medication reactions and scheduled appointments.
Order client’s medications and meal prep.
AppleCare Technical Support Advisor January 2018 – March 2018
Apple Inc. Elk Grove, California
Provided exceptional technical and troubleshooting assistance to customers via phone, e-mail, or chat.
Self-managed and work independently in a fast-paced and constantly changing environment.
Answered and respond to customer inquiries regarding knowledge of Apple products.
Researched and resolved all technical issues within iPhones.
School Supervision Assistant September 2017 – January 2018
Berkeley Unified School District Berkeley, California
Assisted with managing children’s records which included behavior, health & injury, medications, and visitation sign in/out logs.
Supervised children ranging from ages 5 to 11 years old.
Interacted with children, parents and staff.
Assisted children with homework.
Ensured children’s safety.
Courtesy Clerk August 2016 – September 2017
Safeway Berkeley, California
Assisted with price checks, retrieved products and returned unpurchased items back to shelves.
Ensured that damaged or spoiled goods were taken care of according to company policies.
Ensured that shelves and items were neatly arranged and organized.
Provided excellent customer service to every customer.
EDUCATION
Bachelor of Arts in Communication, Berkeley Community College, Berkeley, California
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