Nykevia Knight

252-***-**** adv8tv@r.postjobfree.com Greenville, NC

Professional Profile

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Core Strength

● Problem Solving

● Verbal and Written Communication

● Strong Analytical and Critical Thinking

● Time Management

● Computer Skills

● Customer Satisfaction

● Excellent Customer Service Skills

● Data Entry

● Strong Decision Making

Customer Service Representative

Victra 05/2021 - 01/2022

● Responded to customer requests for products, services, and company information.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Answered constant flow of customer calls with minimal wait times.

● Answered customer telephone calls promptly to avoid on-hold wait times. Customer Sales Associate

Focus Services 09/2020 - 06/2021

● Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

● Delivered superior customer service to retain existing customers and attract future customers.

● Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.

Personal Care Aide

Red Oak Assisted Living 02/2017 - 07/2019

● Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

● Cared for residents in assisted living facility and delivered high-quality support to meet needs.

● Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment

Team Member

Pizza Hut 11/2018 - 05/2019

● Operated register to process payments and collect cash payment for order totals.

● Learned all required tasks quickly to maximize performance.

● Developed strong cooperative relationships with coworkers and managers. Communications Specialist

Convergys 02/2017 - 01/2019

● Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.

● Addressed customer complaints and bad publicity promptly to preserve company integrity and image.

● Answered client queries and complaints to provide strong customer service. Crew Member

Taco Bell 03/2015 - 02/2017

● Collaborated with team members to complete orders.

● Reduced customer wait times by quickly operating customer windows and sales registers.

● Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

● Became familiar with products to answer questions and make suggestions. Education

Pitt Community College GED

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