Service Representative Customer

CARISSA SERRATO

**** ****** ****** ***** **., ***60 · 909-***-****

*******.*.*******@*****.***

To replace this text with your own, just click it and start typing. Briefly state your career objective, or summarize what makes you stand out. Use language from the job description as keywords.

EXPERIENCE

2016 – 2020

DEPUTY SHERIFF, San Bernardino County SHERIFFS’ Department

As a Deputy Sheriff I was required to serve and protect the whole county of San Bernardino County. Answer all calls for service in a professional manner. Write out reports and warrants that are required to be used in court. Problem solve and take control of situations that require my assistance. Customer service was the absolute important factor in this job position, making a positive impact within the community by establishing a positive relation.

2014-2016

CUSTOMER SERVICE SPECIALIST- APPLICATION SPECIALIST, AGENT FRANCHISE

Customer Service, answering phone calls, making follow- up phone calls, setting up appointments, analyzing applications, setting up quotes, filling out proper paperwork, Data entry, and establishing customer relations.

2014

CUSTOMER SERVICE REPRESENTATIVE, Sweet Tomatoes INC.

Customer service representative, in charge of answering all phone calls, greeting and helping all customers, as well as keeping a clean working environment, opening and closing out cash drawers as well as using the POS system.

2012-2013

Customer Service Representative- Shift Manager, Baja Pollo Mexican Grill

Customer Service Representative, Answering phone calls, logging shipments, invoicing, filing paperwork, maintaining the cash drawer, typing out documents, running shifts.

2011-2017

Office Assistant, Serrato and Associates Inc.

Typing out forms such as receipts and invoices etc., filing, making copies answering phone calls, responding to emails and messages, greeting customers, collecting payments, setting up appointments, representing and recruiting business for the company, making deposits and minimal bookkeeping.

EDUCATION

JUNE 2010

HIGH SCHOOL DIPLOMA, Chino High School

JUNE 2017

BASIC POST CERTIFICATE, San Bernardino Community College

SKILLS

Over ten years of customer service experience

Over five years of clerical work experience in a professional setting

Great team player

Proficient organization skills

Experience using the most current MS office (Word, excel, spreadsheets, etc.)

Proper phone etiquette skills

SUMMARY

I am a striving hard working individual seeking employment in a professional environment, while performing all tasks as needed and assigned to myself. As well as dealing with customer service and other responsibilities required for my job title working efficiently and finishing tasks in a timely manner. I have had abundance amount of experience dealing with complicated situations and I am able to figure out a solution to each issue independently. I am also a great team player with great communication skills.

Contact this candidate