Level Work Administrative Assistant

Professional Objective: To provide administrative functions for the applied position through the use of professional leadership skills,

attention to detail, continuous quality improvement, self-motivation, accessing ongoing training/educational opportunities, and

implementation of effective work ethics

Qualifications: Qualified Developmental Disability Professional

Education: University of North Carolina at Wilmington BA Exceptional Children K-12 May 1990

Work History

Cobb County Community Service Board

Chief Intellectual Developmental Disability Officer

12-03-18 to 02-28-22

· Provide hiring, oversight, professional supervision, and annual performance evaluations of Paraprofessional Staff, Program Supervisors,

IDD Nurse, Developmental Disabilities Professional, Family Supports Coordinator, Supported Employment Specialists and

Administrative Assistant within the program organizational structure.

· Provide oversight of program billing and documentation requirements to ensure compliance with timelines and clinical coverage policies.

· Interface with families and community stakeholders regarding program information, enrollment, programming partnerships, funding

streams, agency policies and procedures, parent advisory committee meetings, and quality assurance and improvement areas.

· Provide assistance with CARF national accreditation process.

· Ensure child-staff ratio to provide the appropriate level of care for individuals for positive outcomes and maintenance of health, safety

and welfare of individuals served.

· Facilitate budgeting responsibilities for cost center expense accounts including office expenses, program supplies, furniture and

equipment, facilities costs, transportation expenses. Expedited credit card reconciliation requests, check requests with invoices, petty

cash requests and bank deposits.

· Develop contact and facility vendor ships with local businesses for trash pick-up, heating/air conditioning, fire extinguisher servicing and

locksmiths.

· Implement maintenance requirements and monitoring of program fleet vehicles including gas cards, fleet gas card ID for staff, vehicle

mileage, key duplication, and servicing at fleet network agencies.

· Interface with Georgia state DBHDD, Georgia Collaborative, State Representatives regarding state Intellectual Developmental

Disability Services and changes, unique program issues and sharing clinical data regarding state key performance indicators.

· Provide oversight, monitoring and enrollment for staff timesheets and training to ensure compliance with agency policies and

procedures.

Easter Seals UCP of North Carolina & Virginia

Program Site Director:

5-09-16 to 11-15-18

· Implement programming curriculum and services funded through grant reinvestment dollars from a local North Carolina Manage Care

Organization.

· Provide hiring, oversight, professional supervision, and annual performance evaluations of Recreational Paraprofessional Staff,

Assistant Site Director and Administrative Assistant within the program organizational structure.

· Provide oversight of program billing and documentation requirements to ensure compliance with timelines and clinical coverage policies.

· Interface with families and community stakeholders regarding program information, enrollment, programming partnerships, funding

streams, agency policies and procedures, parent advisory committee meetings, and quality assurance and improvement areas.

· Provide assistance with CQL national accreditation process.

· Ensure child-staff ratio to provide the appropriate level of care for individuals for positive outcomes and maintenance of health, safety

and welfare of children served.

· Facilitate budgeting responsibilities for cost center expense accounts including office expenses, program supplies, furniture and

equipment, facilities costs, transportation expenses. Expedited credit card reconciliation requests, check requests with invoices, petty

cash requests and bank deposits.

· Develop contact and facility vendor ships with local businesses for trash pick-up, heating/air conditioning, fire extinguisher servicing and

locksmiths.

· Implement maintenance requirements and monitoring of program fleet vehicles including gas cards, fleet gas card ID for staff, vehicle

mileage, key duplication, and servicing at fleet network agencies.

· Interface with state wide Program Managers within the EMPOWER program, Project Managers, Manage Care Representatives

regarding program development and changes, unique project issues and timelines (Sensitive Santa project, Bob Lowe Video project, etc.

), and sharing clinical data regarding enrollment within the After School Programs, Drop In Respite and Summer Camps.

· Provide oversight, monitoring and enrollment for staff timesheets and training to ensure compliance with agency policies and

procedures.

Coastal Care (merged entity of Southeastern Center and Onslow-Carteret Behavioral Health)

Medicaid Manage Care Organization Entity for Mental Health, Developmental Disabilities and Substance Abuse Services, as of

July 1, 2015 dba Trillium

Developmental Disabilities Clinical Director

7-01-12 to 6-30-15

·Retiree with 25 years of experience with North Carolina Local Government System.

·Participated in Management Team operations to implement the North Carolina Clinical Coverage policies and functions for the Medicaid

Home and Community Based 1915(c) waiver.

·Functioned as the Clinical Director for Developmental Disabilities services within Medicaid and State benefit plan and worked with

contracted network providers that delivered local services.

·Executed interdepartmental administrative decisions about contracts and budget for state-funded community based service delivery of

I/DD (Intellectual and Developmental Disability) services based on state statutes, laws and administrative codes.

·Develop curriculum and provided training for new staff orientation and ongoing training and technical support to area program

Intellectual/Developmental Disabilities Care Coordinators, clinical staff, community stakeholders, state level stakeholders and provider

network (companies and independent practitioners).

·Provided clinical development and oversight of policies and procedures relating to 1915(c) waiver, Innovations Medicaid waiver program,

and assistance with URAC national accreditation process.

·Interfaced with the Medical Director and Clinical Operations team to implement prior approval processes for individuals (adults and

children) with emergent needs that meet ICF-I/DD Level of Care(Intermediate Care Facilities for Intellectual Developmental Disabilities)

for services or 1915(c) Home and Community waiver funding due to qualifying as High Risk/High Cost Medicaid members.

·Developed clinical training and provided instructional presentations to staff and community stakeholders regarding developmental

disabilities, service models, best practice models, positive outcome measures, person centered planning, state statutes/administrative

codes and clinical coverage policies.

·Served as Local Management contact to the public stakeholders, served on local and state level work groups, interfaced with North

Carolina Division of Medical Assistance and Division of Mental Health, Developmental Disabilities and Substance Abuse to stay informed

of current state clinical coverage policies/contract performance measures to keep staff trained and informed.

·Collaborated with CCNC about Quadrant 3 and 4 patients, and ensure linkage to Care Coordination for assessment planning,

referral/linkage and monitoring of services.

·Participated in clinical team meetings for reviewing and authorization/re-authorization of services.

·Served on State Operated Healthcare Facility Admission committee to review admission requested while ensuring federal Olmstead Laws

requiring states to eliminate unnecessary segregation of persons with disabilities and ensure Federal ADA laws are upheld ensuring

Community Living opportunities and supports.

·Assisted in planning development and implementation of reviews for Medicaid waiver services.

·Assisted in Monitoring contracted network providers and reviewed documentation of authorized services for QA process prior to

submission of billing through local management entity and manage care program.

Southeastern Center MH-DD-SAS

Local Management Entity

Developmental Disabilities Care Coordinator 4-01-

09 to 6-30-12

·Maintained contact and interfaced with North Carolina Division of Health and Human Services and Division of Medical Assistance to

stay informed of current state and federal regulatory requirements and changes to share with local government staff. Served as

Developmental Disabilities representative on state committees and work groups.

·Worked with State Operated Facilities in transitioning adults and children into and out of services.

·Worked with Local Management Entity Utilization Management, Provider Network, Customer Services, Quality Management, Clinical

Operations Director and Director in developing training curriculum and calendars, developing policies/procedures, and developing

guidelines related to Developmental Disabilities and Community Alternatives Program for Mental Retardation and Developmental

Disabilities waiver issues/decisions for compliance with state and federal guidelines.

·Provided updated information and training to staff, community stakeholders, consumer and families about developmental disabilities state

funded and waiver funded services.

·Facilitated all state reports, correspondence, and informational materials referencing state-wide wait list for developmental disabilities

services, Community Alternatives Program for Mental Retardation and Developmental Disabilities populations report. Served as needed

and directed on LME board sub-committees related to Community Alternatives Program for Mental Retardation and Developmental

Disabilities waiver issues.

·Facilitated and gathered documentation for Quality of Care reports from Utilization Management vendor in regards to Community

Alternatives Program for Mental Retardation and Developmental Disabilities waiver recipients, and interfaced with Medical Director and

Community Care of North Carolina points of contact on High Risk/High Cost Medicaid consumers.

· Assisted Screening/Triage/and Referral Call Center staff and hospital staff and network provider staff with North Carolina

Diversion/Exception process to comply with North Carolina Diversion laws when consumers with co-occurring diagnosis of mental

retardation/mental illness seeking psychiatric hospitalization in state Institute for Mental Disease.

·Participated as representative on N.C. START Advisory Board. Functioned as Eastern Regional Consumer Service Team Meeting

Chairperson with eastern regional Developmental Disabilities Points of Contacts, Caswell Developmental Center team members, O'Berry

Developmental Center team members, NC START Eastern Regional Director, and Pitt Hospital Regional Intellectual and Developmental

Disability/Mental Illness unit team members.

Southeastern Center MH-DD-SAS

Local Management Entity

Developmental Disabilities Specialist

3-20-06 to 3-31-09

·Provided training and education to community stakeholders (clients/families, government agencies, private providers, public

organizations) about developmental disabilities, substance abuse and mental health issues and the available state and Medicaid funded

habilitative and rehabilitative home & community/residential services to support adults and children.

·Functioned as the LME liaison to State Operated Developmental Centers for specialized services and crisis services for adults and

children with developmental disabilities and Traumatic Brain Injuries.

·Acted as developmental disabilities point of contact with North Carolina Division of Mental Health, Developmental Disabilities and

Substance Abuse Best Practice Team, and North Carolina Division of Medical Assistance for local implementation and compliance with

state clinical and administrative policies.

·Recruited, contracted and provided technical support/training to Medicaid and State funded network of provider agencies that deliver

services for people with developmental disabilities.

·Provided clinical staffing with Developmental Disabilities treatment team members and assisted with specific provider monitoring

initiated by Customer Service complaint process and/or Provider Services monitoring process.

Southeastern Center MH-DD-SAS

Local Management Entity

Provider Relations Specialist

4-04-05 to 3-19-06

·Developed comprehensive provider network to deliver array of Medicaid and State funded services for Mental Health, Developmental

Disabilities and Substance Abuse needs.

·Facilitated endorsement process with providers seeking enrollment with North Carolina Division of Medical Assistance for enhanced

Medicaid Community Alternatives Program for Mental Retardation and Developmental Disabilities services for delivery and billing of

services.

·Provided initial training, technical support and acted as consultant/liaison for network providers per Local Management Entity North

Carolina Administrative Codes requirements as part of performance agreement with North Carolina Division of Mental Health-

Developmental Disabilities-Substance Abuse System and Division of Medical Assistance.

·Facilitated consumer participation consents and document the per-survey questions and data for the National Core Indicators Project.

·Maintained the Provider Database of all Mental Health, Developmental Disabilities and Substance Abuse services and providers in

Brunswick, New Hanover, and Pender Counties.

Southeastern Center MH-DD-SAS

Area Program

Human Clinical Counselor Specialist

II

7-28-03 to 4-03-05

·Functioned as Assistant Director for all Developmental Disabilities services within contracted and area program delivered services.

·Facilitated contracts and maintained budget for state-funded community based providers service delivery of services.

·Provided training, and technical support to area program Developmental Disabilities case managers and clinical staff.

·Supervise case management departments including Early Childhood Intervention (birth to 3 years), Community Alternative Program

Mental Retardation-Developmental Disabilities, Adults with Mental Retardation and Mental Illness and Developmental Disabilities

(children age 5 and older and adults) units.

·Supervised program staff at area Adult Day Vocational Program, 2 Developmental Disabilities adult group homes and a center based

licensed Respite facility to ensure compliance with North Carolina Division of Health and Service Regulatory rules and administrative

codes for licensed facilities.

·Met with family members and individuals with developmental disabilities for intake admission assessments.

·Participated in clinical team meetings for reviewing and authorization/re-authorization of state funded and some Medicaid developmental

disabilities services.

·Monitored contracted network providers and reviewed documentation of authorized services for Quality Assurance process prior to

submission of billing through area program.

·Participated with prioritization team for Community Alternative Program Mental Retardation-Developmental Disabilities waiver

allocation, and supervised Community Alternative Program Mental Retardation-Developmental Disabilities local approval for waiver

plans of care.

Southeastern Center MH-DD-SAS

Area Program

Developmental Disabilities Case Manager Supervisor

8-27-01 to 7-27-03

·Provided clinical supervision and management of ten Habilitation Specialist II case managers, reviewing conformation with area

program requirements, Medicaid requirements, and general developmental disabilities case management policies.

·Provided regular scheduled staff meetings with case managers to discuss clinical work flow and policy issues.

·Provided Quality Assurance of documentation and medical records of staff and monitoring of contracted services.

·Provided assessments of unit needs, designed and implemented unit procedures for operation, facilitated assigning cases to maintain

balanced workload of unit.

·Provided orientation, evaluation disciplinary issues, and recruitment of case managers.

Southeastern Center MH-DD-SAS

Area Program Human

Clinical Counselor Specialist I

5-10-99 to 8-26-01

·Provided developmental disabilities case management services for 30 consumers with Developmental Disabilities (adults and children). ·

Ensured facilitating, managing and monitoring of entire service delivery system including person-centered planning, screening,

coordination of comprehensive assessments, access of client/family resources, service plan development including essential life-style

planning of person centered goals, linking to periodic and residential services, monitoring of all services and supports.

· Assisted with covering supervisor responsibilities when supervisor on leave.

Pender County Schools

Exceptional Children

Teacher 8-01-90 to 5-09-99

·Executed screenings and evaluations/proceedings to determine eligibility within N.C. for exceptional children services administrative

rules and guidelines.

· Provided instruction, supervision, and develop goals for individualized education plans for students with developmental disabilities

fourteen to twenty-one years of age.

·Acted and the Exceptional Children liaison between school and Vocational Rehabilitation representatives. Developed transition plans for

post-secondary services.

Interests and Activities

·Caswell Foundation Board Member

·Caswell Developmental Center Human Rights Committee Member

·Eastern Regional Consumer Service Team Chairperson

·Eastern Regional N.C. START Advisory Board Member

·Local Management Entity Developmental Disability Point of Contact for NC DMH-DD-SAS and DMA

·LME Point of Contact for Supportive Employment with N.C. DMH-DD-SAS Best Practice Team & Innovations 1915(C) waiver

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