ANTHONY “TONY” IOVINO

**** ********* **.**** ****** Florida 34653 · 813-***-****

adv8sn@r.postjobfree.com

Seasoned professional looking

EXPERIENCE

AUGUST 1 – CURRENT

GENERAL MANAGER, EXTENDED STAY AMERICA BRANDON FLORIDA

Oversees, directs, and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, making it Right, Stop the Leaks and Safe watch). Coordinates, directs, and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

JUNE 2017 – AUGUST 2019

MANAGER MENTOR, MAPCO EXPRESS MEMPHIS, TN

Store manager of the year 2 consecutive years. Manage store operations, with continual improvement to KPI, and measurable results to the P&L. Create a buy in with staff. Follow all financial process, and all local, state, and federal laws regarding employment, fuel sales, lottery sales, and financial services.

FEBRUARY 2015 – JUNE 2017

General Manager, TitleMax MEMPHIS, TN

Hire, train, and coach loan officers in the creation of new loans, servicing current loans, reducing charge offs, and marketing of new clients. Follow all local, state, and federal laws regarding loans and financial services. Create all financial reports, schedules, and focus on controllable in the P&L.

NOVEMBER 2013 – FEBRUARY 2015

GENERAL MANAGER, CIRCLE K MEMPHIS, TN.

Manage store operations, with continual improvement to KPI, and measurable results to the P&L. Create a buy in with staff. Follow all financial process, and all local, state, and federal laws regarding employment, fuel sales, lottery sales, and financial services.

MARCH 2008 – NOVEMBER 2013

GENERAL MANAGER, STEAK N SHAKE MEMPHIS, TN

Complete operation of restaurant. Franchise owned and operated. Crate reports: P&L, food and labor cost, follow local, state, and federal food handling programs with serve safe certification. Hire, manage, and coach staff. Create schedules, new hire paperwork, order inventory, and audit inventory. Promote customer service, and market brand to become #3 in the country.

EDUCATION

OCTOBER 2010 – OCTOBER 2014

BACHELOR OF SCIENCE, ASHFORD UNIVERSITY

MAJOR IN ACCOUNTING, AND MINOR IN GOVERNMENT STUDIES WITH A 3.27 GPA.

SKILLS

HOSPITALITY MANAGEMENT

FRONT AND BACK OF THE HOUSE MANAGEMENT

BUDGET & COST CONTROLS

TEAM BUILDING/TRAINING/SUPERVISON

SAFETY/SANITATION/QUALITY CONTROLS

VENDOR/INVENTORY MANAGEMENT

STRATEGIC MARKETING AND SALES

PAYROLL/P&L MANAGEMENT

PROFIT AND GROWTH STARTIGIES

GUEST SERVICE EXCELLENCE

MILTARY SERVICE

BRANCH: ARMY

RANK: E-4

COMMEDATIONS: 2 ARMY ACHEIVEMENT MEDALS, 1 ARMY COMMEDATION MEDAL, 2 BRIGADE COINS, 2 BATTALION COINS, 1 CERTIFICATE OF ACHIEVEMENT FROM BRIGADIER GENERAL, AND A NATIONAL TRAINING CENTER COIN. 1ST UNIT TO GO UNDEFEATED AT NTC.

ADDITIONAL INFORMATION

*Certified foster parent in the state of Tennessee.

*Goodwill homes foster parent focused on level 2 children

*Board of directors Nonconnah property owners’ association

*Mentor leaders from previous organizations to grow

*Member of Life Church in Memphis, TN.

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