Customer Service Shift Manager

AMY DEMILIO

Las Vegas, NV ***** 702-***-**** *********@*****.***

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem- solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Reliable Cashier Trainer with 10 years of hands-on experience performing opening and closing functions, monitoring cashiers and maintaining checkout and display areas. Proficient in POS system operations paired with in-depth knowledge of retail shrink awareness and loss-prevention initiatives. Punctual and hardworking individual skillful in directing and prioritizing all store front-end activities in fast-paced, high-volume retail environment. Reliable Cashier Trainer with 5 years of hands-on experience performing opening and closing functions, monitoring cashiers and maintaining checkout and display areas. Proficient in POS system operations paired with in-depth knowledge of retail shrink awareness and loss-prevention initiatives. Punctual and hardworking individual skillful in directing and prioritizing all store front-end activities in fast-paced, high-volume retail environment. Friendly and reliable shift manager offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking cashier, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable Cashier Trainer with 6 years of hands-on experience performing opening and closing functions, monitoring cashiers and maintaining checkout and display areas. Proficient in POS system operations paired with in-depth knowledge of retail shrink awareness and loss-prevention initiatives. Punctual and hardworking individual skillful in directing and prioritizing all store front-end activities in fast-paced, high-volume retail environment. Rewards Programs

PCI (Payment Card Industry)

Cooperative Attitude

Telephone Reception

Performing Needs Assessments

Work Task Prioritization

Stockroom Management

POS Inventory System Operation

Credits and Refunds

Till Counting

Stocking and Replenishing

Customer Complaint Resolution

PROFESSIONAL SUMMARY

SKILLS

Inventory Stocking Customer Service and Assistance Cashier, Cashier Trainer, Customer Service, 01/2019 to Current Winco Foods – Las Vegas, NV

Supervised new and existing cashiers by verifying accuracy of prices and customers charges. Managed break board to keep track of breaks for cashiers and front-end employees. Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.

Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.

Operated POS system to complete cash, credit and check transactions. Established or identified prices of goods and tabulated bills with cash registers or optical price scanners. Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets. Trained new employees by providing knowledge of specific store tasks, policies and goals. Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.

Shift Manager/Key Holder, 07/2009 to 12/2018

Loves Travel Stop – Las Vegas, NV

Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Completed store opening and closing procedures.

Trained and mentored new employees.

Counted out cash drawers and balanced totals.

Received and counted money.

Improved customer service by projecting friendly and knowledgeable attitude. Processed cash, credit, debit and check payments.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Opened inventory boxes and restocked shelves.

Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork. Tire Shop Paperwork, work orders. Exercised composure under pressure and in escalated customer service scenarios Checked building to confirm maintenance and cleaning met code and regulations Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities Worked closely with team members to schedule breaks and shifts to meet state regulations WORK HISTORY

Counted registers and cleaned and secured shop at end of shift Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines

Directed employees to create displays, upsell featured items and tidy store during assigned shifts Developed professional relationships to improve retention of key customers Defined clear targets and objectives and communicated to other team members Maintained store equipment, printers and fax machines Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action

High School Diploma: 06/1990

Nordhoff High School - Ojai, CA

EDUCATION

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