Laura Ramirez

***-***- ****

adv8sd@r.postjobfree.com

Objective

Desiring to fill a customer service role in a professional atmosphere. With many years of customer service under my belt. I have served in several industries with mainly a medical and call center background. My career has been nothing but rewarding and I enjoy helping other in anyway I can.

Work Experience

IBEX 10/2022-present

Assist Medicaid and Medicare member’s with finding a ride to their doctor appointments and back home. Also booked rides for Gas Reimbursement, Meals and Lodging, and Mileage Reimbursement. Communicate with Transportation Providers in regards to members and making sure the member gets to and from their appointments. Engage with the members and provide empathy to meet their needs.

Home Instead Senior Care 06/2022-07/2022

Caregiver

Assist clients with daily, living clients. Also worked on keeping them engaged with extracurricular activities. And assist with laundry, prepare meals, light housekeeping, medication reminders, and companionship. Provide transportation for client’s that were in need to doctor appointments, and to run errands with the client. Connect with the client on a level that is needed for the client, providing support to the client as they would communicate with me.

Ask Staffing (Accenture) 04/2021-06/2022

Assist claimants with unemployment benefits for the State of Maryland. As inbound calls came in. While working for Accenture I was moved to several different departments during my employment with the company. I worked in the fraud, proof of employment and proof of income. Amongst a few others. I managed several different data bases and had to learn different methods on how to perform the job, that was tailored to fit the needs of the company.

Conviva Care Center

Health Screener 10/2020-12/2020

Greet and screen visitors/staff using the health questionnaire. Keep record of attendees’/visitors’ details, temperature, and other relevant information as required. Maintain proper sanitation procedures in front lobby as per company guidelines.

Home Instead Senior Care 09/2020-12/2020

Caregiver

Assist clients with daily, living clients. As well in keeping them engaged with extracurricular activities. And assist with laundry, prepare meals, light housekeeping, or run errands. Accompany clients with driving clients to and from doctor appointments.

Shipt 03/2020-09/2020 Delivery Driver

Assist the community with grocery shopping as needed. Meet company needs as needed, communicate with customer’s via text or phone call. Speak clearly with customer’s so they can understand. Listen to them and ask questions. Understand spoken information and written information. Deliver groceries in a timely manner.

AA Care Senior Services 05/2019-03/2020

Caregiver

Assist clients with daily, living clients. As well help keep client’s engaged with extracurricular activities. Also help clients with laundry, prepare meals, light house-keeping, or run errands. Provide transportation for client’s that were in need to doctor appointments, and to run errands with the client. Connect with the client on a level that is needed for the client, providing support to the client as they would communicate with me.

Griswold Home Health 02/2019-05/2019

Caregiver

Assist clients with daily, living clients. As well help keep client’s engaged with extracurricular activities. Also help clients with laundry, prepare meals, light house-keeping, or run errands. Provide transportation for client’s that were in need to doctor appointments, and to run errands with the client. Connect with the client on a level that is needed for the client, providing support to the client as they would communicate with me.

Landon Ridge 05/2018-02/2019

Resident Assistant

Assist residents with daily living activities. I took a part in also keeping them engaged with daily extracurricular activities. An additional task was to take care of resident's daily laundry needs. Assisted nurse with any medical activity when necessary.

Pride Staff 09/2017-12/2017

Customer Service Representative

Assist customers with mortgage claims. Also made outbound calls to various insurance companies to verify auto insurance. Also handled customer service follow ups/letters in claims department.

Cool Component 07/2017-09/2017

Customer Service Sales

Assist customers with weatherization. Sell A/C'S. Made outbound calls to customer's to assist them with Casa Verde program. Use social media as a platform for marketing in an attempt to bring in new prospects.

Subway Restaurant 01/2017-07/2017

Sandwich Artist

Greet customers as they enter the restaurant, maintain restrooms, and dining area. Stock chips, and drinks. Prepare vegetables. Cash out customers.

The Diabetes and Glandular Disease Clinic, P.A. 04/2015-09/2015

Certified Medical Assistant/Patient Relations Clerk

Support the Adult Clinic/Pediatrics Clinic

Patient Relations Clerk Duties –

Assist with Adult front desk check in tasks that include greeting and checking in patients, accepting copays and deductibles. Scheduling patients for follow up appointments and or Education classes. Communicate with other clinic department as needed for patient appointments or requests.

Certified Medical Assistant -

Excellent verbal and written communication, with strong communication skills are one of the most important.

Vitalize patients, prepare exam rooms, fax orders, review labs in portal, update Excellent Customer Service Skills.

Certified Nurse Assistant-

Excellent verbal and written communication, with strong communication skills are one of the most important.

Astute observation skills.

Ability to follow set rules and protocol.

Time management and organizational skills.

Empathy and compassion.

Education:

Kaplan College Certified Medical Assistant Training Program 2012

I Best Certified Nurse Assistant Training Program 2019 High School Diploma

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