Shipping Clerk Customer Service

SG

SEAN GALLAGHER

****************@*****.*** 585-***-**** Webster, NY 14580

Detail-oriented shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities with efficiency and safety. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Specializing in increasing efficiency and accuracy in shipping and receiving operations. Excellent management and monitoring skills. Seeking employment with an established or growing company.

Supervisor and management of shipping and production Shipping coordination

Package preparation

Invoice verification

Process improvement

Safety and compliance training

Strong communication skills

Carrier relations

Exceptional problem solver

Safety-conscious

Detail-oriented

Results-oriented

Shipping and receiving department operation

Inventory tracking

Inventory management

Shipment reconciliation

Warehouse and fulfillment

Materials accountability

Shipment consolidations planning

Documentation and reporting

Payroll and scheduling

Employee development and management

Effective Multitasking

Complaint Resolution

Employee Recruiting

Inventory Management

Decision Making

Employee Training

Shift Management

Time Management

Customer Service

Hillebrand/DHL Rochester, NY

Hub Manager

06/2022 - Current

Logistics, routing, maintenance of fleet records to ensure DOT compliance. Inventory maintenance of SLA and NYS Liquor Authority compliance. Resolution of customer complaints regarding worker performance or services rendered.

Supervision of operations and planned work schedules for deliveries of product.

Employee training in proper operational procedures and functions and explanation of company policies.

Understanding of operations in each service area, helping during busy times and stayed current with work processes.

Inspection of work areas and operating equipment and confirmed cleanliness and maintenance.

Collaboration with other managers and supervisors and keeping informed of changes affecting service operations.

Recruited, hired, and evaluation of employees.

Provided excellent service and attention to customers when face-to-face or Summary

Skills

Experience

through phone conversations.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Delivered products to customer locations on time.

Prioritized and organized tasks to efficiently accomplish service goals. Ensuring compliance and maintenance of fleet vehicles to ensure safe and clean operating condition.

Achieved cost-savings by developing functional solutions to problems. Identified needs of customers promptly and efficiently. LiDestri Food & Beverage Fairport, NY

Shipping and Receiving Shift Manager

02/2018 - 06/2022

Direction of materials routing by preparing accurate shipping orders and bills ensuring FDA and AFT compliance.

Detail oriented loading of over-the-road trucks ensuring order accuracy. Organization of storage areas to maximize efficiency of materials movements and minimize labor required.

Training and supervising of shipping and receiving department staff, enforcing company policies and industry best practices. Coordination of documents and response to inquiries. Promotion of inventory accuracy and proper records management by comparing shipment contents with paperwork.

Continuation of up to date Lidestri Food and Beverage shipping programs and policies.

Preparation and processing of shipping documents, including work and shipping orders.

Organization and coordination of shipping schedules to assist in traffic control on the docks.

Direction and management of shipping and receiving team staff, delivering continuous training to improvement of employees' skills. Direct communication with supply chain, production and customer service.

Effective leadership to drive business changes and minimize impact. Coaching, development and mentorship of employees through the use of evaluations, documentation and training.

North American Breweries Rochester, NY

Warehouse Shipping Clerk

06/2011 - 02/2018

Receiving of product inventory and materials related to plant production and addressed discrepancies to maintain record keeping validity. Utilized plant software to organize and maintain shipment records, including shrink wrapped and palletized goods for inventory, storage and order fulfillment.

Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading. Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.

Directed materials routing by preparing accurate shipping orders and bills of lading.

Organized storage areas to maximize efficiency of materials movements and minimize labor required.

Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.

Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

Organization and coordination of shipping schedules to assist in traffic control on the docks.

Inventoried moth and year end product. Performed cycle count and addressed discrepancies to maintain record keeping validity. The Home Depot Penfield, NY

Freight Team Supervisor

04/2005 - 06/2010

Assisted manager by implementing new policies and training entire team on latest safety and procedures.

Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Examined packages and goods for damage and notified vendors of specific issues requiring replacement.

Operated forklift, reach truck, electric pallet jack and order picker to elevate or place merchandise in appropriate areas. Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement. Considered specific product requirements and accessibility when managing and organizing storage areas.

Organized storage of product in bins, floor, shelves and assigned areas according to product categories.

Communicated effectively with members of public in often crowded and noisy environments.

Replenished inventory with focus on addressing customer needs. Demonstrated great teamwork skills with staff members and maintained a strict culture of safety with team members.

Identified any safety hazards and notified management immediately to assist with resolution.

Aquinas Institute of Rochester Rochester, NY

High School Diploma

Education and Training

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