Accurate Recordkeeping Ongoing Client Support Documentation and Record

Sherry Brooks

1-804-***-**** sherrybroo ******@*****.*** Chester, VA 23836

SUMMARY

Authorized to work in the US for any employer

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalat ed customer support issues. SKILLS

Accurate Recordkeeping

Ongoing ClientSupport

Documentation and Recordkeeping

Customer Relations

Dependable and Consistent

Multitasking and Prioritization

Word Processing

Time Management

Relationship Building

Professional Communication

Adaptability and Flexibility

Attention to Detail

Data Entry and Analysis

Schedule Preparation

Assignment Delegation

Decision Making

Job Prioritizing

EXPERIENCE

Dispatcher/Service Coordinator, GEICO, June 2015-November 2020 Richmond, VA

Received dispatched work orders for Roadside Assistance and Accident calls via fax, email and phone order

Set up all new customers, service calls and vendors into Towbook and Dispatched work orders to field techs according to priority

Reported work order status and Technician requirements as required by Supervisors Receive and review completed work orders from field technicians daily Create invoices for completed work orders and send to customers daily. Administrative Assistant, Jones Mechanical, December 2010-April 2012 Blackstone, VA

Scheduled meetings with senior officers and managers Prepared letters, emails, and important correspondence Responsible for updating client's data and policies Managed all invitations to bid

Managed database of company vendors

Prepared proposals for contracts under the supervision of managers Preparing contract reports and ensuring the payment by clients Posting and paying invoices to Quick Books

Collection of unpaid invoices and insures accuracy of invoices Inventory Control

Schedule Jobs

Ordered Materials

Dispatcher, Midlothian Mechanical, March 2010-October 2010 VA

Received dispatched work orders for HVAC service calls via fax and phone order Log all work orders into company system software as prime contact Dispatched work orders to field techs according to priority Reported work order status as required by HVAC manager Make necessary hotel/travel arrangements for field techs as needed Receive and review completed work orders from field techs daily Create invoices for completed work orders and send to clients daily Obtain quotes for equipment and or parts as needed for field techs, order parts Job file set up for all HVAC work orders.

Sr. Collection Processor, Travel Center Entertainment, March 2006-February 2010 Richmond, VA

Process payments from collectors, input data into Microsoft Excel Manage and train new office personnel

Disburse and reconcile employee training expenses

Manage inventory of products and consumables

Packaged and ship products via UPS World Ship 6.0 software Invoicing

Inventory Control

Cash Management

Arranged Travel

Plan and schedule Meetings

Shipping Manager, Run Stamping Company, May 2004-February 2006 Petersburg, VA

Supervised shipping personnel in the day to day activities required to ship the products to the customers

Maintained all documentation for high paced shipping environment Packaged and ship products via UPS

FedEx, DHL, SEFL, Conway, LTL, etc

Packaged and ship products via UPS World Ship 4.0 software. Owner, Playtime Daycare Service, May 1992-October 2001 Chester, VA

Responsible for observing and applying developmental programs Keep record of children's growth, development and behavior Responsible for preparing play and learning materials to set up children's environment Responsible for supervising and training staff and students undertaking childcare training programs

Supervised children's play with making sure of their safety Help children with daily routines such as dressing, toileting, eating and sleeping Also responsible for preparing meals and snacks

Maintained environment very clean, appealing and safe Provided guidance on children's behavior and social development EDUCATION AND TRAINING

Lloyd Byrd High School, Chesterfield VA January 1988 Some College (No Degree)

Business Administration, John Tyler Community College, Chester VA Some College (No Degree)

Accounting, University of Phoenix, Richmond VA

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