Elizabeth Harkness

Cincinnati, OH *****

adv8rd@r.postjobfree.com

+1-513-***-****

Friendly and enthusiastic in Data Entry with 6 years of specialization in Word, Excel, Outlook, CRM. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Technician

Cincinnati Children's Hospital - Cincinnati, OH

October 2021 to March 2023

• Set up client appointments

• Provided policy and service information

• Answered general questions

• Assisted customers with a warm and professional attitude

• Performed data entry for customer information

• Answered calls from Doctors, customers, human resource Office Manager/ Chiropractor Assistant/Receptionist Cincinnati Accident Center - Cincinnati, OH

July 2021 to October 2021

Scheduling Patients

Billing

Data Entry

Assisting the Doctor

Therapeutic Exercises with patients

Mail Clerk

Mercy Health - Cincinnati, OH

October 2019 to July 2021

Train or instruct employees in job duties or company policies or arrange for training to be provided. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Homemaker

Helping Hands Health Care - Cincinnati, OH

April 2019 to August 2019

Cincinnati, OH

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.

Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Accounting Assistant

H & O Distribution Inc - Fairfield, OH

February 2019 to March 2019

Assisting with filling invoices, sorting mail, outbound calls to vendors speaking in terms of billing and company invoices.

Maintain records for each case, including contacts, telephone numbers, and actions taken. Prepare briefs, and assist in searching and seizing records to prepare charges and documentation for court cases.

Determine appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.

Data Entry

Cincinnati Insurance Company - Cincinnati, OH

January 2018 to August 2018

Scanning documents into the computer then verifying information before being processed, dealing with entering numerical in the data base.

Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.

Document Control Specialist

Cincinnati Sub Zero - Cincinnati, OH

August 2016 to October 2017

Daily invoicing scanning documents into the computer and data entry. Answering phones, sorting mail directing customers to proper rooms for meetings. Implement scanning or other automated data entry procedures, using imaging devices and document imaging software.

Search electronic sources, such as databases or repositories, or manual sources for information. Operate data capture technology to import digitized documents into document management system. Driver

City Dash - Cincinnati, OH

February 2016 to August 2016

Picked up and delivered a variety of products to different companies and areas. Dolly use Assisted with documentations of times with invoicing Worked with dispatchers in certain areas of the company.

Bartender

Sonnys Jazz & Blues - Cincinnati, OH

January 2015 to November 2015

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Greeted customers entering the store to ascertain what each customer wanted or needed. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Clean glasses, utensils, and bar equipment.

Balance cash receipts.

Collect money for drinks served.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Serve wine, and bottled or draft beer.

Clean bars, work areas, and tables.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Supervise the work of bar staff and other bartenders. Serve snacks or food items to customers seated at the bar. Slice and pit fruit for garnishing drinks.

Cash Logistic Processor

Brinks Incorporated - Cincinnati, OH

February 2014 to December 2014

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Operated a POS system to itemize and complete an average of over a hundred customer purchases. Reported security and service incidents to management. Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Organized forms, made photocopies, filed records and prepared correspondence and reports. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Create, maintain, and enter information into databases. Call Center Representative

Convergy's - Erlanger, KY

January 2013 to February 2014

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Resolved service, pricing and technical problems for customers by asking clear and specific questions. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers.

Cashier

Honey Baked Ham - Cincinnati, OH

October 2010 to December 2013

Greeted customers promptly.

Received customer payments.

Described products and services in detail.

Assisted customers in selecting items based on needs. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Senior Center Aide

Honey Baked Ham - Cincinnati, OH

January 2011 to February 2013

Checked to make sure food temperature being served was accurate Planned activities for seniors Assisted in fields trips and logistically planning for all seniors and staff Prepared meals and helped in serving them Assisted in documentation of incidents and injuries. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Complete forms in accordance with company procedures. Schedule and confirm appointments for clients, customers, or supervisors. Education

High School Diploma

Withrow High School - Cincinnati, OH

January 1996

Skills

• Entry, Excel, Typing, Data-Entry,

• Word, Customer Service

• SKILLS

• Exceptional communication skills Quick learner

• International sales support Proficient in Customer and Personal Service cash management

• Mathematics

• Clerical

• Computers and Electronics

• Management of Financial Resources

• Data Entry

• Mail Clerk

• Mail Room

• Mail Sorting

• Order Entry

• Document Management

• Office Management

• CRM Software

• Patient Care

• Document Management Systems

• Phone etiquette

• Customer service

Assessments

Data Entry — Proficient

February 2020

Entering data quickly and accurately

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate