Customer Service Corporate Trainer
Resume:
Lockport, NY *****
****.**********@*****.***
JODI PALISTRANT
PROFILE
Professional leader seeking a career that allows my strengths in executive management and training and devel- opment to grow within an established company.
SUMMARY
Creative and results driven, operations manager with 8 years experience in corporate and division levels main- taining customer service. Thoroughly versed in all aspects of recruiting, training, customer service, and sales with excellent track record for achieving results.Administrative strengths in scheduling, phone calls and organiza- tion. Strong strategic and leadership skills in implementing information systems that contribute to company prof- itability.
MAJOR ACCOMPLISHMENTS
Presented Manager of the year 2011 and 2012
Led in sales closing personally and my team weekly, monthly, overall end of year for 7 years Corporate trainer for large companies in customer service, sales tactics, and manager workshops Noted for innovative ideas and dramatically increased sales volume and established brand leadership in the marketplace.
Developed and successfully established sales and recruiting procedures Overall operations manger while directing 75 + employees, and 1500 clients. EXPERIENCE
Waste Management, Recycle America, --2014-2015
Buy and sell recycled papers. Schedule and logistics of trucks. Customer and vendor communication daily. DIRECTOR OF OPERATIONS, MASSAGE ENVY SPA — 2007-2014 Oversaw all operations within the franchise. Employee development, and training. Trained and developed sales processes for employees to increase profitability. Maintained payroll and benefits for all employees. PENINSULA YACHT CLUB, HUMAN RESOURCE GENERALIST — 2004-2007 Human resource duties. On boarding new employees, set expectations, lead orientations. CARRABBAS ITALIAN GRILL, CORPORATE TRAINER — 2002-2004 Lead in employee motivation and training. Taught new processes to employees to increase sales. Managed op- erations for front of house. Privileged to be sent to new Carrabbas openings throughout the east coast to develop and teach new team members.
EDUCATION
Niagara County Community College, Sanborn NY —
REFERRALS
Available upon request
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