Customer Support Security Officer

SUMMARY

SKILLS

EXPERIENCE

ATTACHE

WALKER

312-***-**** • ***************@*****.*** • Shelby, MI 49455 Detail-oriented equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Attention to Detail

MS office Literate

Exceptional Communicator

On the job training

Staff supervision

People oriented

Excellent interpersonal and coaching skills

Supervising experience

Operating Systems

Scheduling

Customer support

Network Monitoring

CCTV

Surveillance

Security Console Operator

Allied Universal Security Services Auburn Hills, MI Jun 2022-Current Program system with mastermind, Remote Link, March Networks and C-cure. Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Monitored security cameras to identify and respond to suspicious activity. Collaborate with technicians from various vendors to problem solve alarm system and other security system malfunctions.

Produced accurate and detailed daily reports for processing and measuring progress. Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Verified accuracy and sorted information to prepare source data for computer entry Security Supervisor

Securitas Security Services USA Warren, MI Oct 2021-Jun 2022 Supervised property entrances and exits and monitored employee safety. Recorded required data for incident reports and files quickly and accurately. Provided security team leadership and contributed to on-call duties. Led security team and contributed to on-call shifts.

Monitored entire facility using CCTV while simultaneously performing dispatch duties. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

EDUCATION AND TRAINING

Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.

Designed security policies, alarm response protocols and access card guidelines. Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.

Spearheaded use of high-tech surveillance software to provide full security coverage in new stores.

Security Officer

Securitas Security Services USA Kalamazoo, MI Sep 2019-Jan 2020 Restricted areas to prevent unauthorized entry.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Secured personnel and premises by inspecting buildings and patrolling property. Documented security-related situations and submitted in-depth reports to superiors. Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles. Associate of Arts: General Studies

Kalamazoo Valley Community College Kalamazoo, MI Expected in Dec 2023 Focus point of criminal Justice

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