Medical Delivery Customer Service

CP

CYNTHIA POTIER

adv8q7@r.postjobfree.com C: 817-***-**** Chandler, AZ 85224

Deadline-oriented Pharmacy Manager offering well-developed skills in customer service, telephone etiqueĴe and issue resolution. Pursuing a position in a busy organization where focus and dedication are highly motivated 25 years of progressive experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care. Skilled in conflict resolution, records oversight and medical delivery Enthusiastic manager offering many years of experience in patient education and personnel management. Polished, a hard worker and willing to go the extra mile to complete any task. Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with liĴle to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Deadline-oriented Pharmacy Manager offering well-developed skills in customer service, telephone etiqueĴe and issue resolution. Pursuing a position in a busy organization where focus and dedication are highly sought. Facility oversight

Personnel management

Patient relations

Hospital coordination

Healthcare delivery

Health information systems

Ashwood Court Senior Living North

Richland Hills, TX

Medication Manager

05/2013 - 06/2013

Communicated with patients with compassion while keeping medical information private.

Created and implemented policies and procedures for effective pharmacy management.

Educated pharmacy assistants on medication assistance, ordering and insurance issues.

Solicited medical history information from patients to provide the best and most effective medical advice.

Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive medicaid insurance changes. Delivered income records, balance sheets and insurance documents to board to keep executives informed of all potential financial issues. Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.

Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.

Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.

Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.

Summary

Skills

Experience

Superviss, delivering consistent coaching and mentoring 12 CNAs to improve job efficiency.

Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Set Free Ministries Ft Worth, TX

Home Health Care Provider

08/2004 - 03/2013

Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.

Maintained clean and well-organized environment to promote client happiness and safety.

Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support. Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

Assisted disabled individuals to foster independence while still closely monitoring safety at all times.

Provided mental and emotional support to keep clients happy and healthy.

Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.

D&N Group Homes FT Worth, TX

House Manager

09/2000 - 07/2004

For Group Home Improved customer satisfaction by finding creative solutions to problems.

Handled all delegated tasks, including teaching and monitoring and redirecting.

Answer 15 calls per day to answer customer questions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Improved operations by working with team members and customers to find workable solutions.

Collaborated with others to discuss teaching opportunities. Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Recognized by management for providing exceptional customer service. Earned reputation for good aĴendance and hard work. Performed site evaluations, customer surveys and team audits. Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Dillard University New Orleans, LA

Associate of Applied Science

1982

LafayeĴe Regional Vo-tech LafayeĴe Louisiana Vocational Nursing 100 hours completed Education and Training

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