Service Representative Night Auditor
Resume:
Annette Stephens
Apt ***
Arlington, Texas 76006
*******.************@*****.***
Education
The Art Institute of Dallas Dallas, Texas
Associate of Applied Arts Fashion Design
December 2004
Mansfield Business School Arlington, Texas
Diploma in Administrative Assistant Advanced Word Processing
Specialized in Computerized Accounting
December 1988
Technology
Microsoft Office, Photoshop, Illustrator, SnapFashun, Gerber
Work History
05/2012- Present ADT Security Services Irving, Texas
Emergency Dispatcher
Monitors system for alarm signals and responds to alarms using the information provided
Places outgoing calls to verify alarms, dispatches the authorities, and notifies responsible parties.
Properly documents alarm handling procedures.
Completes alarm processing in accordance with departmental procedures.
07/2010- 04/2012 Medco Health Solutions Irving, Texas
Call Center Customer Service Representative
Answered calls regarding member prescriptions and accounts
Explained services of any optional prescription program
Provide current, clear and easy-to-understand information about prescription drugs
Spoke to a registered pharmacist to ask questions about the medications prescribed to members
Advised members the ways to conveniently access to your pharmacy benefit by Internet
09/2008-07/2010 Homewood Suites Las Colinas, Texas
Guest Services/ Night Auditor
Greeted, checked in and checked out guests
Resolved guest issues
Promote hotel services and amenities
Balance and maintains cash drawer and daily paperwork
Entered reservations
Reconciled data log books
Retrieved and posted Advanced Deposits
Coded, copied and prepare invoices to be sent to corporate headquarters
Prepared Audit Packs and End of Month paperwork
06/2008-09/2008 Hampton Inn Pell City, Alabama
Guest Services/ Night Auditor
Greeted, checked in and checked out guests
Resolved guest issues
Promote hotel services and amenities
Balance and maintains cash drawer and daily paperwork
Entered reservations
10/2007 - 06/2008 Wachovia Bank Rainbow City, Alabama
Teller
Accurately processed deposits, withdrawals and payments
Balanced cash drawer daily
03/2007-09/2008 Hampton Inn Gadsden, Alabama
Guest Services/ Night Auditor
Greeted, checked in and checked out guests
Resolved guest issues
Promote hotel services and amenities
Balance and maintains cash drawer and daily paperwork
Entered reservations
Prepared Night Audit Packs
09/2006-02/2007 Homewood Suites Las Colinas, Texas
Guest Services/ Night Auditor
Greeted, checked in and checked out guests
Resolved guest issues
Promote hotel services and amenities
Balance and maintains cash drawer and daily paperwork
Entered reservations
01/2005-02/2007 Homewood Suites Addison, Texas
Guest Services/ Night Auditor/ Sales Coordinator
Greeted, checked in and checked out guests
Resolved guest issues
Promote hotel services and amenities
Balance and maintains cash drawer and daily paperwork
Entered reservations
Reconciled data log books
Retrieved and posted Advanced Deposits
Coded, copied and prepare invoices to be sent to corporate headquarters
Prepared Night Audit Packs and End of Month paperwork
Prepared monthly and long term tax exemptions
Responsible for answering questions and the coordination of the meeting space
Sent event contracts to clients
Utilize sales database to maintain client information
Responsible for entering group and corporate negotiated rates
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