Annette Stephens

**** * ***** ******

Apt ***

Arlington, Texas 76006

817-***-****

adv8p7@r.postjobfree.com

Education

The Art Institute of Dallas Dallas, Texas

Associate of Applied Arts Fashion Design

December 2004

Mansfield Business School Arlington, Texas

Diploma in Administrative Assistant Advanced Word Processing

Specialized in Computerized Accounting

December 1988

Technology

Microsoft Office, Photoshop, Illustrator, SnapFashun, Gerber

Work History

05/2012- Present ADT Security Services Irving, Texas

Emergency Dispatcher

Monitors system for alarm signals and responds to alarms using the information provided

Places outgoing calls to verify alarms, dispatches the authorities, and notifies responsible parties.

Properly documents alarm handling procedures.

Completes alarm processing in accordance with departmental procedures.

07/2010- 04/2012 Medco Health Solutions Irving, Texas

Call Center Customer Service Representative

Answered calls regarding member prescriptions and accounts

Explained services of any optional prescription program

Provide current, clear and easy-to-understand information about prescription drugs

Spoke to a registered pharmacist to ask questions about the medications prescribed to members

Advised members the ways to conveniently access to your pharmacy benefit by Internet

09/2008-07/2010 Homewood Suites Las Colinas, Texas

Guest Services/ Night Auditor

Greeted, checked in and checked out guests

Resolved guest issues

Promote hotel services and amenities

Balance and maintains cash drawer and daily paperwork

Entered reservations

Reconciled data log books

Retrieved and posted Advanced Deposits

Coded, copied and prepare invoices to be sent to corporate headquarters

Prepared Audit Packs and End of Month paperwork

06/2008-09/2008 Hampton Inn Pell City, Alabama

Guest Services/ Night Auditor

Greeted, checked in and checked out guests

Resolved guest issues

Promote hotel services and amenities

Balance and maintains cash drawer and daily paperwork

Entered reservations

10/2007 - 06/2008 Wachovia Bank Rainbow City, Alabama

Teller

Accurately processed deposits, withdrawals and payments

Balanced cash drawer daily

03/2007-09/2008 Hampton Inn Gadsden, Alabama

Guest Services/ Night Auditor

Greeted, checked in and checked out guests

Resolved guest issues

Promote hotel services and amenities

Balance and maintains cash drawer and daily paperwork

Entered reservations

Prepared Night Audit Packs

09/2006-02/2007 Homewood Suites Las Colinas, Texas

Guest Services/ Night Auditor

Greeted, checked in and checked out guests

Resolved guest issues

Promote hotel services and amenities

Balance and maintains cash drawer and daily paperwork

Entered reservations

01/2005-02/2007 Homewood Suites Addison, Texas

Guest Services/ Night Auditor/ Sales Coordinator

Greeted, checked in and checked out guests

Resolved guest issues

Promote hotel services and amenities

Balance and maintains cash drawer and daily paperwork

Entered reservations

Reconciled data log books

Retrieved and posted Advanced Deposits

Coded, copied and prepare invoices to be sent to corporate headquarters

Prepared Night Audit Packs and End of Month paperwork

Prepared monthly and long term tax exemptions

Responsible for answering questions and the coordination of the meeting space

Sent event contracts to clients

Utilize sales database to maintain client information

Responsible for entering group and corporate negotiated rates

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