Service Representative Data Entry

Wesley Eddins CySA+ - Cybersecurity Analyst

Virginia Beach, VA 23456 757-***-**** adv8ol@r.postjobfree.com

PROFESSIONAL SUMMARY

Retired Military professional with 19+ years in supply operations, distribution management, locomotive engineering, small watercraft operations, and customer service. In pursuit of securing a new role within the IT field with a growing company that offers continued professional growth and development.

PROFESSIONAL SKILLS

Perform data analysis and interpret the results to identify vulnerabilities, threats, and risks to an organization

Keep up latest trends in cybersecurity and anticipate new threats

Secure and protect applications and systems within an organization

Combat malware and advanced persistent threats (APTs)

Apply behavior analytics to the IT security of an organization

Knowledgeable with CRM systems

Amazon Web Services (AWS) Cloud Training

C4I Help Desk, Navy 311 Help Desk Representative experience

AWS, Cyber Security Analyst, and PMP Certifications

Understand printer functions, connectivity, and troubleshooting

Active Secret Security Clearance

EDUCATION

MedCerts Livonia, MI Jan 2021 – Feb 2021

Healthcare IT Technician Program: CompTIA: CySA+ Certified (In progress)

Milligan University Elizabethton, TN Graduated May 2011

Bachelors in Business Administration

LICENSES & CERTIFICATIONS

AWS Cloud Practitioner; Essentials for Government, AWS Training 2022

Supply Chain Management, Michigan State University 2021

Contracting Officers Representative, Defense Acquisition University 2020

Project Management Professional (PMP), Syracuse University 2019

Transportation Worker & Merchant Mariner Credentials

PROFESSIONAL EXPERIENCE

Spathe Systems Tampa, FL Apr. 2022 – Present

Inventory Control Specialist

Perform all related functions in assistance and support of accountable property management, assisting in such functions as may be required in Government-Owned Contractor-Operated government Information Technology (IT) systems (such as Defense Property Accountability System, system operations and inventory management of all DPAS managed commodities, utilizing IT systems

Inform and communicate issues to all departmental property clerks, responsible officers, and Accountable Property Officer

Establish and maintain records of the property accountability systems, to include a complete trail of all transactions suitable for audit

Issue, receive and sign for property and materials. Administrative inventory control and accountability, and maintenance of property accountability records, to include a complete train of all transactions suitable for audit

Process property for disposal and removal from the DPAS system as required

Mark and rack property received and issued in government approved barcoding system

Provide onsite property management support to government Accountable Property Officers, Assistant APO’s, Responsible officers, and other property management personnel across the Naval Special Warfare Force from NSWC Property Book Office enterprise, through lower echelon commands PBO’s down to the forward deployed user locations

Small Business Administration Virginia Beach, VA Jun 2019 – Jun 2020

Disaster Recovery Specialist

Performed Tier 2 intake initial customer disaster relief applications

Referred customers to accountants, CPAs, and tax consultants for financial assistance

Guided customers on documentation processes, resources, and services

Defense Logistics Agency Fort Belvoir, VA Jan 2017 – Aug 2019

Motor Vehicle Operatory & Distribution Process Worker

Operated trucks, pickups, and other heavy vehicles to transport material between warehouses

Evaluated paperwork with receiving, shipping, and warehousing

Assigned tasks to subordinates

Oversaw stock selection, stow, research, location survey, physical inventory, material handling, material examining and identifying, packing, and operation of Material Handling Equipment

Processed incoming shipments

Cross-checked documentation against shipping labels

Experienced military logistics specialist skills in Department of Defense and US Navy equipment inventory management and the ability to manage reporting requirements in support of a unit with global response responsibilities

Ensured that readiness requirements and combatant craft detachment logistical issues are met

Substantial working knowledge of personal computer systems, including Microsoft Office software programs and AMHS to prepare correspondence, PowerPoint slides, Excel spread sheets and military message traffic

Knowledge of federal budget process to enable proper budget and accounting of operational requirements

Five Years of inventory processing within the last 10 years

Five (5) years of experience performing the same or substantially similar duties an active-duty military member for as a civilian

American Systems Norfolk, VA Apr 2018 - Nov 2018

Customer Service Representative

Investigated and resolved customer inquiries vis phone, e-fax, email, or chat

Performed data entry of client information

Served as liaison between military sailors and their families

Attained familiarity in current and next-generation COTS technologies used by Department of the Navy

Prolog Inc. Virginia Beach, VA Nov 2016 – Dec 2017

Warehouse Specialist Supply Technician

Oversaw receiving, storage, selection, and shipping of bulk and bin materials and equipment

Strategized in warehouse configuration, setup, movement, rearrangement, and traffic flow

Produced spreadsheets, and upheld databases and tracking systems

Kept track of transaction records and material availability in the military and private sectors

Coordinated with supply technicians in research, purchasing, receiving, and stocking supply items

Qualified to operate large warehouse perimeter vehicles up to 10,000 lbs.

MILITARY EXPERIENCE

U.S Army Reserve USA Jun 2010 – Dec 2020

Heavy-Wheeled Vehicle Operator

Transported hazardous materials and/or waste materials worth 10M+ between sites

Utilized ILS system to process receipts, stow material, and resolve discrepancies

Operated forklifts, cranes, generators, and hydraulic systems

Reorganized steel plating in shipyard

Decreased picks, receipts, packs, and stows errors by 27%

3+ years of safe operation with zero loss of equipment, material, or loss of life

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