Administrative Assistant Customer Service
Resume:
Diana Young
Shawnee, OK *****
********@*****.***
I am a hard worker with an excellent work ethic. I complete tasks set before me in a timely manner with accuracy. My skill set includes Microsoft Word, Excel, Outlook, Quickbooks, 10-key and cash handling and I have very good phone etiquette. Authorized to work in the US for any employer
Work Experience:
Account Manager
Church Insurance Specialists - Shawnee, OK
March 2018 to Present
Job skill set- computer, printer, scanner, fax machine, multi-line phone system and excellent customer service.
My duties:
• Assists insurance agents with the quoting process for property and liability, commercial auto and workers' compensation policies.
• Processes quotes through three different insurance companies.
• Processes annual rate revisions and renewals for insureds and provides the information to the appropriate agent.
• Assists insureds over the phone or in person.
• Files claims and monitors progress of claims.
• Processes incoming and outgoing mail.
• Monitors late payments and advance cancel notices. Bank Teller
IBC Bank - Shawnee, OK
January 2017 to March 2018
Job skill set - computer, 10-key, scanner, fax machine, cash advance machine, multi- line phone system, cash handling and excellent customer service. My duties:
• Assisted customers by processing their checking/savings accounts’ deposits and withdrawals, cashing customer and non-customer checks, issuing money orders and cashier's checks, processing cash advances, processing loan payments and answering customers' inquiries over the phone.
• Balanced my teller drawer and the vault at end of the day. Administrative Assistant to the Senior Pastor
Downtown Pentecostal Holiness Church
November 2015 to December 2017
Job skill set - computer, fax machine and a multi-line phone system. My duties:
• Scheduled the Senior Pastor's appointments, church activities and organized the church calendar/campus schedule.
• Answered general inquiries over the phone and directed appropriate calls to the Senior Pastor as needed.
Head Teller
All Nations Bank
October 2013 to October 2015
Job skill set - computer, 10-key, scanner, fax machine, cash advance machine, multi- line phone system, cash handling and excellent customer service. My duties:
• Assisted customers by processing their checking/savings accounts' deposits and withdrawals, cashed customer and non-customer checks, issued money orders and cashier’s checks, processed cash advances, opened their safe deposit boxes and answered customers' inquiries over the phone.
• Processed loan payments, loan documents and built loan files.
• Opened new customers' checking/savings and safe deposit box accounts.
• Replenished and balanced the ATM machine.
• Processed accounts payable
• Balanced the tellers' daily transactions, my cash drawer daily, the monthly statements for the money orders, expense checks and cashier's checks accounts. Administrative Assistant to the Senior Pastor
Downtown Pentecostal Holiness Church
January 2002 to October 2013
Job skill set - computer, fax machine and multi-line phone system. My duties:
• Scheduled the Senior Pastor's appointments and church activities, organized the church calendar/campus schedule and typed the Senior Pastor's correspondence.
• Recorded and typed the minutes for the monthly board meeting.
• Answered general inquiries over the phone and e-mail and directed appropriate calls or e-mails to the Senior Pastor as needed.
• Served members of the church in areas of counseling.
• Periodically processed the weekly deposit, accounts payable and money transfers.
Mother's Day-Out Preschool Teacher
United Presbyterian Church
April 2001 to December 2001
Job skill set - Customer service
My duties:
• Supervised and taught the four & five year old class.
• Processed daily reports for the children's parents. Copy Center Lead
Staples
October 1998 to May 2000
Job skill set – computer/cash register, fax machine, great customer service and all Black/white and color copiers in the area.
My duties:
• Supervised and trained the Copy Center employees by making sure all copies were done correctly, ensured the area was kept clean and presentable and maintained inventory for the area.
• Answered customer inquiries over the phone and in the store.
• Prepared customers’ FedEx packages.
Personal:
I have been married for twenty three years, have three beautiful children and two grandchildren. I live in the South Rock Creek area of Shawnee, OK and have for over twenty years. I am a member of Downtown Pentecostal Holiness Church where I am active in the praise and worship team.
Education:
Associate in Arts/Sociology
Rose State College
September 1992 to May 1993
High School Diploma
Shawnee High School
September 1985 to May 1988
Skills:
• Microsoft Office (10+ years)
• 10-key by Touch (4 years)
• Multi-Line Phone System (10+ years)
• Excel (10+ years)
• Fax (10+ years)
• Scanners (6 years)
• Copiers (10+ years)
• Customer Service (10+ years)
• Cash Handling (4 years)
• Cash Register (4 years)
• Phone Etiquette (10+ years)
• Microsoft Outlook (10+ years)
• Quickbooks (2 years)
Certificates and Licenses:
Property and Casualty License
June 2018 to December 2023
Contact this candidate