Cherritta Huel

Fontana CA. *****

Cell Phone: 909-***-**** Email: adv8ng@r.postjobfree.com

Career Objective: I am seeking a position in Customer Care with a company, where I can exhibit my administrative support and extensive knowledge of Sales Support. An innovative company, where I can grow within while enhancing my high level, “Customer Care Experience.”

Experience

Customer Service Representative

Rose International -Dell Technology Remote

August 2021 to Present

•Logged into VPN remote desktop from home, providing customer support for Dell Technologies Sales Team. One call resolution practices and procedures.

•Retrieve data to assist in locating customer accounts /provide production licensing and call tag information.

•Ensuring a high level of security for Dell Technologies, Federal customers while also maintaining a high level of professionalism.

•Address and troubleshoot customer issues, Identify the root cause, select, and explain the best solution to customer. Taking the initiative to foresee and resolve matters in a timely manner.

•Building lasting relationships, providing conflict resolution, and accurately updating account notes, while navigating through several internal tools.

•Management account, updating data, credits and coordinate merchandise returns, provide order updates and tracking notifications. Covid 19 screening and precautions.

Customer Service Representative

Fungyun Inc. – Fontana CA.

April 2020- May 2021

Process orders for multiple vendor’s running Bulk Pulls, Wave Reports, Customer Compliances, print UCC Carton Labels for Warehouse pick/pull Po’s for major and minor retail chains and online Boutiques. (Zappos, ShopBop, Burlington, Walmart, and New York & CO)

Responsible for communicating with Buyers on all shipping details, shortages, tracking numbers, shipping delays and any routing issues.

Maintain communication with other in-house department to coordinate planning and shipping schedules.

Maintained the shipping log was updated with current and accurate information and BOL was accurately created.

Routing purchase orders within shipping windows via vendor’s routing portal and or shipper’s portal.

Negotiated shipping charges and responsible for lower customer shipping coast by 35% as well as developed and maintained good repour with Brokers and Transportation Company’s.

Responsible for entering prepaid truck invoice and all additional charges in billing que.

CSR/Router

Tailored Services - Ontario, CA

August 2018 to January 2020

•Acts as the first point of contact for partners, forwarding agents, requests, and status updates. Responds to partner's and agents' requests for documents.

•Daily monitoring of all systems activity related to customer orders, VAS work orders, and shipments.

•Attending daily meetings to plan and meet customer specific KPI's (metrics) with leadership team.

•Respond in a timely and professional manner to internal and external customer e-mails, inquiries, needs, questions, issues, and concerns.

•Establish a solid working relationship / rapport with all internal and external customers.

•Prepare and distribute required customer reports on open orders and short orders.

•Update customer profile information/guides/SOPs for all assigned accounts.

•Route customers' orders via several portals for Amazon, Kohl's, Burlington, TJ Maxx, Ross and others.

•Schedule inbound containers, verify and provide delivery receipt to partners.

Customer Service Representative

Kelly Service - San Bernardino, CA

April 2003 to November 2018

Wells Fargo Home Mortgage (temp)

•Successfully completed "Customer for Life training" and awarded "Star Performer" several times for exceeding customer service expectation.

•Managed telephone communication for inbound call center. Processed mortgage payments and work orders.

•Followed up with clients and communicated with internal departments y to ensure a resolution as reached in a timely manner.

•Processed request for homeowners to receive requested information, documents and other needed services.

•Addressed general questions about escrow, taxes, home insurance and services of value to homeowners.

•Mediated with internal departments to ensure homeowners received instruction and guidance regarding modification or refinancing a loan.

Monster Energy (temp)

•Processed orders daily, ranging from 20-75, via SAP and TMS Transportation System.

•Coordinated with the client, planning team and warehouse to ensure on time delivery.

•Reported and resolved shipping issues to maintain an excellent relationship with shipping partners.

•Maintained good communication with manufacturing team to ensure product availability.

•Worked with partners to resolve shortages and product replacement, to maintain shipping windows.

Arvato Bertelsmann (temp)

•Processed orders daily, ranging from 1400 -1700 lines, via SAP and TMS Transportation System.

•Systematically ensure positive order follow; monitor and resolve challenges as needed.

•Research and resolve order inquiry requests from management and internal departments.

•Collaborate with the shipping department on outbound orders.

•Manually process failed SO; cancelling SO as instructed by partners.

•Complete all follow-up work related to customer inquiries.

SPFTWARE PROFICIENCY

Proficient: with SAP, JD Edwards, Cisco Systems, Oracle, TMS, WMS, Sales Force, Cargo Right, AS400, Shore Tel and Avaya Telephone Systems. Microsoft Suits and Outlook. Typing 40 WPM and Data Entry

Experienced: Customer Service Representative within the Electron, Retail, Financial, Constructions

International, Mortgage, Manufacturing, and Supply Chain Industries

Contact this candidate