Service Advocate Customer Support

Isabel Korstanje **** Magnolia Ave

Gurnee, IL ***31

847-***-****

*************@*****.***

EXPERIENCE

Target, Vernon Hills — Service Advocate

August 2021 - PRESENT

Maintain knowledge of all current promotions, as well as payment/exchange policies. Provide customer support, answering questions quickly and efficiently. Speaking directly with customers in a friendly and approachable manner. Address customer complaints skillfully, offering reimbursement when necessary. Delivering easy and seamless service to all Order Pick Up and Drive Up. Wendy’s, Gurnee — Crew Member

October 2020 - August 2021

Maintained high standards of customer service in high volume fast pace operations. Communicated efficiently with coworkers and performed shift changed tasks to keep the store efficient and neat. Resolved customer complaints to full satisfaction, promoting brand loyalty and maximizing repeated business.

Congri,Grayslake — Waitress

September 2019 - July 2020

Provide immediate attention to all members/guests upon seating and greets them by name in a courteous manner. Accepts member/guest complaints and comments and immediately involves the Dining Room Manager. Responsible for quickly getting tables ready for guests to be seated while maintaining the sanitation cleanliness of the dining room, service area and the bar. Maintains table setting by removing courses as completed, refilling water glasses, and being attentive to additional needs.

EDUCATION

Loyola University, Chicago — Biology

August 2022 - Present

I am currently a student at Loyola University Chicago in pursuit of my Bachelors degree in Biology.

Skills

- Communication

- Team Working skills

- Fast learner

- Multitasking

- Approachable

- Friendly demeanor

LANGUAGES

English, Spanish

Warren Township, Gurnee — High school Diploma

August 2018 - May 2022

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