Service Server Beverage Manager
Resume:
Tanisha M. Watts
Los Angeles, CA 90014
**************@*****.***
Director of Banquets
June 2022- Current
The line hotel- Los Angeles, CA
Responsible for the management of all aspects of the Banquet Department functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction. Ensures all Event Coordinators are greeted properly. Each event is discussed thoroughly to ensure all events are flawless. Clients are followed up with a post event meeting to reassure maximum guest satisfaction and to receive feedback for further improvement.
Senior Banquet Manager
January 2022- July 2022
Intercontinental Downtown- Los Angeles, CA
Responsible for the management of all aspects of the Banquet Department functions, in accordance with Hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction. Ensures all Event Coordinators are greeted properly.
Senior Food & Beverage Manager
January 2021- January 2022
Fairmont Hotel Century Plaza- Los Angeles, CA
Responsible for opening my fourth property, Hiring, training and supervising all front of the house lobby bar and pool bar staff in conjunction with Director of Food and Beverage, Responsible for Room service staff and ensuring Fairmont service standards are being implemented on a daily basis.
Banquet Manager
Oct 2015- September 2020
Intercontinental Times Square- New York, NY
Responsible for the management of all aspects of the Banquet Department functions, in accordance with Hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction. Ensures all Event Coordinators are greeted properly. Each event is discussed thoroughly to ensure all events are flawless. Clients are followed up with a post event meeting to reassure maximum guest satisfaction and to receive feedback for further improvement. Implemented new Buffet Labels and Décor throughout the space. Implemented a new scheduled process that's more effective and time consuming. Guest MSS scores are increased to 90%
Food & Beverage Manager
April 2013-2015
Intercontinental Times Square- New York, NY
Directs and organizes the activities of CAVA Restaurant to maintain high standards of food and beverage quality, service. Responsible for maximizing the department's profitability. Implements effective controls of food, beverage, and labor costs and monitors the restaurants' budget to ensure efficient operations, including achieving budgeted revenue and labor expenses. Increased the beverage venue by implementing new drink concepts.
Assistant Room Service Manager
June 2010-2013
Intercontinental Times Square - New York, NY
Organizes the activities of Room service and Mini Bar to maintain high standards of food and beverage quality, service. Organized all documents required for shift work and weekly/monthly reports including budgeting and forecasting of the total revenue and covers, pre-and post-shift reports for handovers and scheduling of team members for the week/month Manage guest queries in a timely manner; and
Room Service Server
February 2009 – 2010
The Ritz-Carlton- Westchester, NY
Oversaw all orders set up before being delivered to guests. Manage all orders and coordinate with Order takers within day to day operations. Maintained Cleanliness standards in the Outlet and up keeping all service equipment.
Room Service Server
December 2006–February 2009
The Ritz-Carlton, New Orleans, LA
Full time customer-oriented positions in one of the finest and most upscale properties in the city. Gained excellent experience in guest relations, events and cash handling. Maintained Cleanliness standards in the Outlet and up keeping all service equipment. Occasionally assisted the Mini bar staff when needed.
SKILLS
Has great knowledge in opening hotels Open 7 hotels to date
TIPS Certified NYC Department of Health Certificate
NYS Fire Safety Certificate Proficient in Delphi and Evention live (Banquet Payroll)
VOLUNTEER WORK Participated in the “Hurricane Katrina Release” program. EDUCATION Joseph S. Clark Class of 2003 High School Southern University Of New Orleans Some College
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