Office Assistant

Renea Fowler

Washington, DC

202-***-****

***********@**********.***

SUMMARY:

Detail oriented professional with superior technical and administrative skills and the ability to efficiently prioritize and execute administrative tasks. Possess five+ years of administrative support, organization skills, and exceptional customer services.

KNOWLEDGE/SKILLS:

Adept Administrative Skills

Superior Customer Service

Expert Communicator-Oral/Written

Microsoft Office

Time Management

Data Entry (45 wpm)

Data Management

Schedule Management

Problem Solving

WORK EXPERIENCE:

February 2022 – Present Two Rivers PCS

Office Assistant

Generate and updated electronic records to maintain current, accurate, and compliant documentation.

Welcome incoming staff, students, and parents professionally while providing knowledgeable assistance.

Sustain office supplies and inventory by checking stock and ordering new supplies when needed.

Liaise between parents and staff while maintaining effective communication.

Assist Leadership and Operations Teams with special projects ensuring deliverables and exceptional outcomes.

Assist with coordinating dedicated aides and substitute teachers through contractors.

Schedule and coordinate office space for leadership and scheduled meetings.

January 2020 – Feb 2022. Medical Office Assistant

Medstar Washington Hospital Center, Washington, DC

Resolve inquiries for patients; provide information per Department/Hospital policy, or route calls to appropriate personnel and supervisor, only when necessary.

Execute duties in a fast-paced ambulatory clinic with more than 50+ patients per day.

Schedule and coordinate appointments.

Obtain relevant diagnostic test results prior to patient appointments.

Register patients and enter demographic information medical record and confirm insurance information.

Perform administrative and customer service functions essential to the operations of the clinic.

Maintain patient charts, departmental files, records, logs, including billing and appointment records and logs.

May 2018 – January 2020 Front Desk Receptionist/Medical Assistant

Planned Parenthood, Washington, DC

Perform client relation responsibilities to ensure customer satisfaction and conflict resolution

Provide appropriate referrals and information (prenatal care, adoption) to clients.

Interviewed clients to obtain appropriate information about health history, primary purpose of visit, and need of assessment.

Attend meetings and trainings to support company’s growth.

Document incoming payments as they apply to specific procedures.

Assess client’s finances, which may include verifying insurance, health plan authorization, determining grant eligibility, or determining sliding fee scale status.

July 2017 – April 2018 Medical Assistant

The Women’s Wellness Center, Clinton, MD

Monitor and recorded vital signs, administer injections, perform 12 lead EKG, support and chaperon providers during patient examination.

Appropriately handled all specimen samples for proper collection, disposal, and assembly for lab pick-up.

Verify insurance, schedule appointments, prepare referrals, order prescriptions, and other front desk duties as needed.

Assess office inventory.

EDUCATION:

DEVRY UNIVERSITY

Technical Management, BS (2022)

ORGANIZATIONS:

Sigma Chi Psi Sorority Inc.

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