Service Agent Representative
Resume:
William haywood
Staff, and Faculty - Florida Tech Security
Melbourne, FL 32901
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My goal as a customer service agent is to be the point of contact with any company and it's clients/customers. That is why it's of the highest importance that each and every customer/client interaction be positive and productive. As a customer service agent, listening, articulation, and issue resolution are among a few of the great qualities one must posses. Combined with excellent computer skills, professional etiquette, exceptional phone soft skills, and resources made available, an agent is ready to provide memorable pleasant experiences with each client/customer interaction. Work Experience
Sitel work from home
Sitel group - Melbourne, FL
November 2021 to April 2022
PlayStation customer service
Capitol One Customer Support
Sykes - Melbourne, FL
July 2020 to September 2020
Capitol One customer support
Turbo Tax
Sykes Work from Home - Melbourne, FL
January 2020 to June 2020
Turbo Tax Product support
Staff, and Faculty
Florida Tech Security - Melbourne, FL
April 2018 to June 2019
welfare checks, Decal
Verification, responsible for Reports on all equipment Failures, Traffic Incidents, suspicious activity, and crimes committed in or around the campus, working directly with authorities to relay pertinent information when requested.
Arris Tech Support
Radial - Melbourne, FL
July 2017 to November 2017
Technical Support, Customer service
Help Desk, Assisting customers with tech support over the phone, Product replacement, Placing orders.
Technical Support, Tax Support
Turbo Tax Tax - Melbourne, FL
March 2017 to April 2017
Customer Service, Technical Support, Tax Support
customer service representative
Zales - Melbourne, FL
December 2015 to March 2016
Sales agent for Zales jewelry.
Assisted with item searches, order placing collecting personal information, order inquiries, and warranty replacement.
Front desk Clerk /Night Auditor
Motel 6 - Cocoa, FL
March 2012 to May 2013
Front Desk Clerk greeting guest, guest check in, answering phones, placing reservation, confirming reservation, guest service, creating housekeeping list, scheduling housekeepers, Customer service, preparing tax documents.
Languages
English
Education
Some college
Skills
• CUSTOMER SERVICE (1 year)
• RECEPTIONIST (1 year)
• RETAIL SALES (1 year)
• CLERICAL (Less than 1 year)
• NETWORKING (Less than 1 year)
Additional Information
Skills
• Excellent customer service Well rounded employee Dependable, reliable,
• Adapt to new skills quickly clerical Skills adaptable, and eager to learn.
• Computer and internet proficient Willing and capable of working from Home.
• Computer networking
• Great social skills
Contact this candidate