Property Manager Regional

SAYBAH KOLAKO

Mobile: 202-***-**** Email: **********@*****.*** Residence: Millersville Maryland 21108 CAREER PROFILE: Highly resourceful, strategic and results driven Property Manager offering 16+ years of experience in management, leasing and overall operational/financial success related to various properties. Recognized throughout career for being a top performer by completing complex projects including financial reporting, operational and leasing initiatives

following policies and budgets. Vastly adept at building strong relationships by collaborating with senior leadership, managing top performing teams, and streamlining business operations to improve processes and increase the property’s overall performance. My overall goal is to expand my career brand by securing a position within Project Management or Regional Property Management, where my experience can be utilized to bring value and achieve business objectives. Liberty Military Housing: Annapolis, MD May 2022 to Present District Manager III

• Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.

• Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.

• Ensure all employees comply with company policies and procedures, and complete required training in a timely manner.

• Responsible for the community budget and achievement of operational, financial and occupancy goals which includes overseeing, reviewing, and monitoring all district accounting and financial matters Processing of A/P, A/R, delinquencies, process PAF’s, budget approvals, collections, invoicing, etc.

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

• Oversee all Capital Expenditure projects for the community approvals, letters, tracking, scheduling, and inspections

• Participate and oversee staff in outreach marketing activities market surveys, shop competitors on a regular basis to obtain prospective residents.

CAREER HIGHLIGHTS AND ACHIEVEMENTS

Achieved best online rankings from J Turner ORA, PACE awards, Kingsley, A+ epic with Apartment Ratings/ SatisFacts throughout career.

Recognized for stabilizing the community, maintaining continuous communications with owners and residents, monthly and weekly financial reporting, monitoring federal regulated compliances,

Oversaw employee relations including hiring, training, evaluating, planning the day-to-day activities, and implementing the company policies, procedures, and programs.

COMPETENCIES AND SKILLS

PROFESSIONAL EXPERIENCE

• Conduct regular property walks/inspections grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc. to ensure community is well maintained according to LMH’s quality standards.

• Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH’s quality standards.

• Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices, and regulations.

• Comply with all federal, state, and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety, or environment, and LMH Standard Operating Procedures and Policies.

• Ensure resident concerns and requests are responded to, to ensure resident satisfaction promptly.

• Work in conjunction with the Navy partners, district staff, community services team to develop and/or implement resident retention programs resident functions, monthly newsletters, etc.

• Consistently ensure policies of the community are followed by residents and take appropriate/corrective action when necessary.

Achieved the highest possible net operating income through the implementation of effective cost control and revenue improvement program.

Implemented extensive marketing campaigns with local businesses and partner with off-campus housing.

Created guest and resident satisfaction that yields outstanding customer satisfaction ratings and community reviews.

Generated a YouTube channel that has developed over 21.7K impressions and 4.2k views.

Coordinated weekly residents’ events that resulted in the highest number of reviews on Facebook and Instagram. Greystar Community Manager November 2015 to December 2018

Maximized efficiency by planning and executing advertising campaigns with vendors to enhance overall market exposure.

Reviewed and prepared annual budget to accurately reflect goals for upper management, owners, and investors by deadlines.

Continually inspected the property for improvements, recorded deficiencies, and executed the necessary action within budget limits.

Grady Management Inc

Senior Community Manager – Lease-Up

Spearheads operations managing all financial aspects of operations that contribute to the exceeding business objectives

Oversee administration and completion of the resident renewal move-in and move-out process as well as provides detailed and strategic monthly forecast, monthly operating report, and executive summary of operations.

Strategically develops and implement programs to maximize revenue, maintain expense control, and increase value.

Analyzes operations report to track community performance and understand the impact of local economic conditions on community operations.

Manages performance of employees by conducting performance appraisals as well as providing development support, coaching, counseling, and training.

Maximizes efficiency by maintaining accurate and in-depth knowledge of community inventory, pricing and availability, and general knowledge of competitors.

Builds and cultivates strong relationships and loyalty with all constituents while maintaining expert-level competitive marketplace intelligence.

Highlights and Key Results

Analyzed budget guidelines to reduce costs, aggressively pursued lease renewals before expirations and increased net operating income.

Managed resident delinquency by maintaining a 100% collection ratio as well as reported accidents/emergencies to the regional property manager immediately.

Exceeded goals by providing leadership and overseeing all employee relations including hiring, training, employee development, and ensuring all employees receive fair performance reviews. Winn Residential

Assistant Community Manager November 2014 to November 2015

Oversee operations to maximize rental income and high occupancy through strategic sales and marketing plans.

Managed calendar of scheduled move-ins including ensuring all move-in appointments was completed with full inspections and compliant with established standards.

Maintained all account records and transactions, including NSFs, rent concessions, rent increases, and other management-approved debits and credits.

Prepared and delivered all legal and formal notices in accordance with state law and company standards, including late notices, change in term notices, and notices of violation of community rules and regulations.

Initiated all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceedings.

UDR

Leasing Consultant May 2010 to November 2014

Achieved goals by performing front office operations including project management, financial management, budgeting expense accounts, sending memos of new events on property and collecting payments for current/past due rent.

Orchestrated searches, performed background checks, scheduled appointments, tours, and presented properties to potential clients utilizing company procedures including appointment book.

Negotiated terms and conditions of lease applications for prospective residents’ lease and received Community Manager Approval necessary before lease execution.

Successfully administered tenant leases, including rent roll updates, maintenance of insurance certificates, and prepared lease abstract activities.

Strategically planned and performed weekly outreach marketing to local businesses, organizations, and retailers as required.

Regularly inspected tenant space, common areas, base building areas, and grounds to ensure a high level of maintenance, interfaced with internal staff and vendors to maintain the highest standards. EDUCATION, CERTIFICATIONS, AND TRAINING

Bachelor of Art Business Management, American Public University

Project Management Institute Project (PMP) (Credential ID 3011796) (Issued May 2021) No Expiration Date

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