Service Representative Customer
Resume:
Jeanne Peyton
Customer Service Specialist
Grapevine, TX
************@*****.***
Administrative Assistant/Customer Service Representative with strong interpersonal and organizational skills with a keen ability to multi task a variety of challenges and responsibilities. Authorized to work in the US for any employer
Work Experience
Self Employed
Queen of the Crown Luxury Raw Extensions LLC - Atlanta, GA June 2019 to Present
Luxury raw hair dealer. Provide best Lux extension with with exceptional customer service. Braider
Rose Gold Beauty Bar - Jackson, MS
November 2017 to April 2018
Receptionist duties /braid assistant
Rscl rentention specialist
Comcast - Jackson, MS
October 2016 to November 2017
Retention specialists are trained to persuade a customer to stay, or at least not cancel all their lines of business. I worked in a call center environment helping customers who want to cancel their services, diffuse angry customers and change it to a positive experience. Explain billing and simple troubleshooting of product.
RETENTION SPECIALIST
AFFORDABLE DIRECT LIFE
2016 to July 2016
Conserving customers by handling everything from questions about our plans and programs along with, addressing billing issues, promoting and selling new plans, programs and services. Giving great Customer service to help our clients feel happy and satisfied by portraying the best solution in a timely and efficient manner. Complete Bank Verification for each Client that invested into and plan or program. Answer multiple phone-line.
TEACHERS ASSISTANT/OFFICE ASSISTANT
JACKSON PUBLIC SCHOOLS
2012 to 2014
Teaching assistants fulfill a key support role in helping students succeed in the classroom environment. Skillfully manage wide-range of office and sales support tasks, including accounts payable / accounts receivable and payroll processing. Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing. Respond to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs. Manage calendars for two principals.
• Assist the principal in interviewing and evaluating instructional and non-instructional staff.
• Supervise both the instructional and non-instructional staff.
• Help create school-wide goals including those related to student learning.
• Responsible for student behavioral issues including those in the cafeteria along with those referred to them by teachers.
• Supervise or ensure supervision of student activities both during and after school hours including school assemblies, and athletic activities.
• Share responsibility for setting and meeting the school's budget Quality Assurance Technician
DBC CORPORATION
2009 to 2012
2009-2012
QUALITY ASSURANCE TECH
Inspected plant facilities and did other monthly inspections, logged and released incoming packaging and raw materials, trained employees, ran viscosity, moisture and temperature tests, did filing and handled customer service.
• interpret and implement quality assurance standards
• evaluate adequacy of quality assurance standards
• devise sampling procedures and directions for recording and reporting quality data
• review the implementation and efficiency of quality and inspection systems
• plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
• document internal audits and other quality assurance activities
• investigate customer complaints and non-conformance issues
• collect and compile statistical quality data
• analyze data to identify areas for improvement in the quality system
• develop, recommend and monitor corrective and preventive actions
• prepare reports to communicate outcomes of quality activities
• identify training needs and organize training interventions to meet quality standards
• coordinate and support on-site audits conducted by external providers
• evaluate audit findings and implement appropriate corrective actions
• monitor risk management activities
• responsible for document management systems
• assure ongoing compliance with quality and industry regulatory requirer. RECEPTIONIST
MS DEPARTMENT OF CORRECTIONS
2006 to 2007
This position provides critical administrative and/or clerical services in direct support of administrative, management, client, and program services
• Provide telephone and walk in reception.
• Process all incoming and outgoing mail.
• Distribute all LEDS messages each morning and regularly throughout the day.
• Close Parole, Probation, and Post-Prison Supervision files as required. Process these legal files in accordance with ORS Statutes and administrative rules.
• Process all official administrative hearing documents for Parole/Post Prison, Probation, and Compact cases.
• .Maintain records of staff leave and absences.
• Assist in providing information to the public and the criminal offender regarding contact with their supervising officer and also as it pertains to reporting procedures, without giving legal advice.
• Maintain legal files of offenders.
• Other duties as required.
Education
Early Education
Jackson State University - Jackson, MS
2006 to 2011
Tougaloo College - Jackson, MS
2003 to 2005
Skills
• Front Desk
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