Operations Manager Department

WILLIAM K. RUNDELL

***** ********** ** ** ********* Ohio 43105 · 614-***-****

mailto:********@****************.***/ *********@*****.*** ·

Competent, resourceful, and professional leader seeking to utilize my education, extensive experience, and proven capabilities to benefit a progressive and respected organization.

EXPERIENCE

May 2020 – Current

Operations Manager, MedCare Ambulance

Build a sustainable future for enterprise

Facilitate change management initiatives

Culture, Processes and Procedures

Identify Internal and External customer critical needs and resources

Manage diverse fleet and partner dynamic

Work with stakeholders to identify critical improvements and long-term objectives

Mitigate budgetary constraints, internal and external limitations

Improve system call capture rates and agency internal turnover rates

Manage 300+ partners across 4 divisions

Redesign Ai CAD implementation and roll out

Develop and track KPI for organizational score card

Identify, Implement, and Lead Samsara installation and Application

November 2018 – May 2020

micu paramedic/ internal base lead, MedFlight of ohio

Maintain all certifications and operate as Mobile ICU Paramedic

Act as ‘supervisor’ in day-to-day operations

Develop training plan for onboarding partners

Serve as Operational Leader in absence of MICU director

January 2001 – August 2018

firefighter/ paramedic, Truro Township Fire Department

Organize training plans based on state curriculum

Develop and complete ‘Stop the Bleed’ campaign; delivered over 500 ‘Stop the Bleed’ kits to area schools (covered all classrooms for district)

Acted a ‘informal lead’ for shift plans, challenges and direction

SWAT-medic team leader (9 team members); developed medic protocol and training requirements

Completed FFOIC I&II- Fire department leadership training

March 1992– January 1999

herb department Manager, Millcreek gardens nursery llc.

Served as primary point of contact for all plant disease and pest concerns

Herb department manager responsible for forecasting sales and budgeting all required staff/resources as needed

Published ‘Commercial nursery pest management’ topic paper and presenter for 1996 iapff conference

served as point of contact for all seasonal employee training and scheduling

EDUCATION

MARCH 1994

B.S. ORNAMENTAL HORTICULTURE, Ohio state university

BS Ornamental Horticulture and Nursery Management

Focus on Plant Pathology

Published 1994; Ornamental Knot Gardens: Historical to date; PPA historical term paper

February 2022

MS Healthcare Administration, Franklin University

Graduation December 2023

Lean Six Sigma as part of curriculum.

SKILLS

MS Office suites

Budget and reconciliation

Schedule forecast and customer need analysis

Dispatching priority organization

Project Organization and development

Team Building and engagement

Data analysis/ verification

Forecasting and direction

Multi-agency cooperative alignment

Project design and implementation

Financial assessment and forecasting

CERTIFICATIONS

EMT- PARAMEDIC

FIREFIGHETR 1&2

FIRE OFICER TRAINING 1&2

SPECIALTY CARE TRANSPORT

TACTICAL EMERGENCY MEDIC

LEO SWAT BASIC

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