Loan Processor Customer Service

Aurelien Ojong

Green Card holder.Allow to work for any employer

upper marlboro MD 20774 240-***-**** *************@*****.***

AREAS OF EXPERTISE

Invoicing Mortgage Loans Appraisal review customer service Compliance Foreclosure and bankcruptcy Customer Service Document functions

Underwriting Support Trouble shooting Team work mortgage loans guidelinesand regulations multi-tasker Sales Pipeline Management Conflict resolution

TECHNICAL SKILLS

Invoicing,SmartWeb,MS Word, Excel, Power pivot, Outlook,Teams, Power Point and Publisher, Calyx, LendingQB and Encompass, Lockwood, Netoxygen,Ariba, Mortgage Condense platform, Mercury, Citrix, CsPro, Lotus, Avaya, Aim, PKT, SPD and Mortgage software Programs (MSP),Excellent communication skill,ability to multitask, Critical thinking and analytical skill

PROFESSIONAL EXPERIENCE

COMPUNEL SOFTWEAR INC,

103 Morgan Ln#102, may2020-march 2023

plainsbro township,NJ08536

BUSINESS ANALYST / APPRAISAL REVIEW SPECIALIST

•Reviewed Appraisal and non appraisal invoices for accuracy, while paying attension to details

•Submit invoices for payments after properly reviewed

•Escalate tickets and follow up with appraisal companies for correction of invoice when ever i noticed an error

•Teamwork with other colleagues to ensure proper communication and excecution of work

•Follow up on delayed appraisals to ensure proper and timely delivery of appraisal services

•Followed up on delay payments and provide solutions

•Replies to about 50 emails a day,providing excellence customer service

•Uses the Mortgage contence plateform searched for missing invoices payments in order to submit for payments

Followed companies Quidelines

Helped Trained newly employed workers

Update Tracker sheet to provide transparency and update

Address calls from Borrowers, answering questions and providing excellence customer service

U.S BANK NATIONAL ASSOCIATION, Robbinsdale, MN march 2018-april 2020

Mortgage Loan Processor Constructions Loans

Reviewed loan Application following company and loan program guidelines

. Managed 45 loans in my pipeline and closes 25-30 monthly

•Maintained constant communications with Borrowers to provide status update to the loan and ask for documents requested by the underwriter.

• Answered questions from customers in a professional manner. This gave positive feedback for the company

•Ordered and reviewed Credit report, Title and appraisal.This is to ensure it meets the state and company guidelines for accuracy and to eliminate fraud .

•Detailly reviewed and verified income documents, employments history and insurance documents for accuracy. This helps the underwriter to easily make the decision on the loan application

•worked with the clossing department and schedulled approved loans for closing

•Trained newly hired coworkers

BANK OF AMERICA, TAKOMA PARK, MD June 2016 - Jan 2018

Mortgage Loan Processor

Reviewed and verified borrower’s income, credit reports, employment history, property and appraisals,

Ordered title and insurance information to prepare loan applications for underwriting submittal.

•Provided support to loan officer and underwriting teams by ensuring the timely and accurate processing of mortgages.

•Ensured compliance with company policies, underwriting guidelines and lending program requirements mitigating risk by 80%.

•Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.

•Processed Conventional loans from set up to submission, from condition to close.

•Reviewed residential loan application files to verity that application is complete and meet establishment standards, including type and amount of mortgage, borrower assets, liabilities and length of employment.

•Submitted mortgage loan application files for underwriting approval.

•Researched borrower accounts utilizing various customer system.

•Cross-referenced information documented on loan application with source document for accuracy and completeness.

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•Managed a pipeline of approximately 40 loans effectively.

PROFESSIONAL DEVELOPMENT/TRAINING

NMLS#2397599

High school Diploma- government high school Mamfe/cameroon

Some university courses -university of Buea cameroon

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