Customer Service Account Executive
Resume:
Michelle Martinez
Riverview, FL
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Account Executive
Home Delivery Link - Brandon, FL
June 2022 to Present
• Manage the team’s daily operations.
• Manage efficient flow and strategies to meet the vender’s upcoming volume demand.
• Create and maintain user operations guidelines, training and performance.
• Forecasts and plan for the market’s future needs
• Build a roadmap for development and business growth.
• Evaluates carrier operations to ensure maximization of customer satisfaction.
• Contact customers concerning delivery issues
• Prepare metric reports,status updates, reviews and provide to Regional manager by deadline
• Generate financial reports as needed.
• Ensure the team is up to company standards on appearance and functionality.
• Attend company meeting as scheduled
• Develop and train Assistant Account Executives.
• Determine staffing needs and hire qualified partners
• Manage the work schedule
• Approve vacation, leave of absence, and timesheets in accordance to policy/procedure.
• Certify that carrier settlements are accurate.
• Evaluates scores to ensure drivers are following procedures
• Perform coaching, administer disciplinary action and provide reviews annually. Assistant Account Executive
HomeDeliveryLink - Brandon, FL
August 2015 to June 2022
• Strategically manage delivery operations in compliance with company policies and vision
• Partner with client / vendor and internal operations, providing active feedback as needed
• Work with warehouse leaders to cultivate a welcoming and team-focused environment
• Open and effective communication at all levels
• Develop and implement strategies that will capitalize on opportunities, address areas of improvement
• Be conscious of company budget and ensure goals are met or exceeded.
• Initiate, coordinate and effectively manage compliance of optimal operational policies and procedures
• Maintain and promote safety standards.
• Partner with our carriers to meet customer experience expectations
• Work side by side with the vendor’s customer service department to resolve any customer concerns. Education
High school diploma in General Studies
Mount Hope High School - Providence, RI
September 1989 to June 1992
Skills
• Account Management
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