Operations, Inside Sales, Customer service, purchasing

Ashleigh Acuna

**** **** ****** *********, ** ***01

951-***-**** • ***************@*****.***

OBJECTIVE:

To utilize my extensive customer service and operational skills coupled with my leadership, drive, and determination to obtain a position with a secure company where I can thrive and make a positive contribution to the organization and the bottom line.

DYNAMIC ATTRIBUTES:

Deliver and maintain extraordinary relationships while maintaining open an effective communication.

Strong analytical skill, ability to turn fact-based information into actionable activities and plans

Detail oriented and strong multi-tasker with the ability to manage projects simultaneously

Identify and create new sales opportunities and successfully maintain contracts

Working knowledge of computer systems and the ability to proficiently use companies operating system

Experienced in inventory management, including multiple offsite warehouses

Productive in a fast-paced environment with ability to adapt to change quickly.

Leadership in continual training of personnel to offer continuous improvement

Organized with the ability to prioritize effectively

Knowledgeable in understanding and preparing international documents for import/export

EXPERIENCE:

Hardwoods Specialty Products

Operations Specialist

October 2020 – Current

Inventory management including purchasing, maintaining inventory levels, and handling all aspects of logistics. Which covers LTL, intermodal, managing containers at the port, as well as inbound rail cars.

Provides essential support to all departments and assists in coordinating all aspects of daily operations. Including reporting necessary data to improve processes and identify best practices.

Provide troubleshooting and resolution of systematic, service, and operational issues

Work directly with customers regarding financial matters and act as a liaison between the customer and the accounting department

Experience in identifying needs for SOP’s as well as creating proper documentation alongside implementing the processes seamlessly into the department.

MJB Wood Group, Inc.

Inside Sales Manager/Operations

November 2016 – October 2020

Answer customer questions about products, availability, deliveries, contracts, and service options

Maintain customer account; enter changes to account and customer information such sales orders, change of address, payment method, and service requests.

Work as a team with assigned outsides sales reps

Work with vendors on purchases of specific product for customer needs

Inventory Management on specific customer programs

Receiving and shipping

Manage Inside Sales Reps, act as liaison for all corporate communications including system related inquiries, provide training on work orders, and accounts receivables and payables.

Universal Garden Supply and Manufacturing

Sales and Administrative Director

June 2016 – November 2016

Maintain customer accounts; enter changes to account and customer information such as sales orders, change of service requests and process advance payment promptly and accurately

Negotiate Pricing and contracts, including shipping freight

Prospect by cold calling and earning new business

Manage inventory, process orders, and handle payments for 3 internal companies

Address vendor account needs such as: inventory, daily orders, and payments

Oversee Customer Returns department including warranty issues and product replacement

Urban Horticultural Supply, Inc

Inside Sales Representative/Customer Service

September 2013 – April 2016

Made outbound calls to increase sales and business

Receive inbound calls for orders with an emphasis on upselling

Averaged 125% of quota

Manage customer returns department including warranty issues and product replacement

Handled accounts receivables, monthly statements, and payment arrangements

Overcome objections and close sales with the right fit for the customers.

R&M Supply, Inc.

Inside Sales Representative/Customer Service

March 2011- September 2013

Maintains customer accounts; enters changes to account and customer information such as sales orders, change of service requests and processing advance payment promptly and accurately

Adjust billing errors in compliance with established policy

Assist with taking escalated calls to help re-establish better communication with the customers and regain customer satisfaction

Maintained 117% quota

Professional References:

Erik Kirk Inside Sales Representative 909-***-****

Adam Reeve Operation Specialist 714-***-****

Tammy Otto Business Manager 951-***-****

Jason Mejia Inside Sales Representative 951-***-****

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