Noemí Rodríguez

**** ******** ***, *******, ** **606

787-***-**** adv8gt@r.postjobfree.com

Summary of Qualifications

Customer Services oriented professional with vast experience in Banking, Government and Retail Industries. Ability dealing in a high pressure service environment using strong problem solving skills and quick effective decision making. Known for resolving customer inquires in a highly professional and courteous manner, consistently meeting and exceeding customer expectation. Hand on motivating team to achieve optimum result in productivity, quality and performance. Experience in earning client trust by being transparent in all mailings. Efficient in managing high volume interaction in person or by phone in both English and Spanish. Strong motivation and team work oriented. Computer literate with knowledge in handling multiple Window system and task simultaneously. Knowledge in Microsoft Office, Realtime Aspect and Division Monitor.

Accomplishments

Actively engaged site initiative resulting in our client satisfaction in a new product.

Provided the management staff resistance in perform tasks that effectively lead to achieving business goals.

Actively participated in training new hired associated resulting in highly efficient service and increasing customer satisfaction.

Participated actively as volunteer instructor as part of "Proyecto Efecto" financial educator workshop for federal and state material conducted inside the corrected facility.

Conducted, planned and executed the operators of Relay for Life for the American Cancer Society during two consecutive years resulting in fund raising of more than 400,000 dollars.

Professional Experience

Santander Bank N.A, Reading, Pennsylvania

Online Banking and Customer Services Agent September 2018 - Present

Handled incoming calls for customer.

Resolving issue related with bank product and policy.

Online Banking and Mobile Banking call resolution agent.

Activated cards.

Resolved customer issues in one call.

Maintained high quality customer services.

Ensured the procedures are complaint with regulation.

Assist training department in a new call center in Costa Rica.

Velox24/Connect Road Assistance/ Premier Warranty Services, San Juan, Puerto Rico

Auto Warranty Agent August 2015 – April 2018

Handled incoming and out coming calls for customer.

Resolving issue related with claim and policy.

Evaluated customer's needs and offer the best product of auto warranty.

Activated contract.

Contact the workshop for issue related with claim.

Maintained high score and company product sales goals.

Ensured the procedures are complaint with regulation.

Walmart, Caguas, Puerto Rico

Call Center Representative May 2015 – August 2015

Handled incoming calls for Sam’s Club.

Evaluated customer's needs and offer the best product of membership

Maintained high score and company product sales goals.

Ensured the procedures are complaint with regulation.

Citi, Bayamón, Puerto Rico

Services & Sales Associate III February 2004 – February 2014

Handled incoming calls for CitiCards.

Evaluated customer's credit necessities and offer solutions.

Verified customer credit scores and history in order to offer credit increases.

Maintained high score and company product sales goals.

Ensured the procedures are complaint with regulation.

Participated in coaching opportunities for other employees.

Member of the Sales compliance team.

Education

Universidad del Este, Carolina, Puerto Rico

BA, Business Administrative, Accounting January 2010 - May 2015

GPA 3.93 Summa Cum Laude

Trainings

Fair Lending Act

Fraud Peventor

Anti-Money Laundry

American with Disability Act

Service Members Civil Relief Act

Sanctions and Anti-bribery & Corruption

Recognitions

Rookie of the year award.

Several Quality Excellent Awards Recognition

Several Community Awards

Multiple Start Player Award

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