Relations Specialist Customer Service
Resume:
HOPE MCKENZIE E A L E Y
S K I L L S
Microsoft Office
POS Systems
EOD Reporting
Military Training
Team Leadership
Public Speaking
E X P E R I E NCE
Customer Relations Specialist GIECO Oct 2020 – Jan 2023 Macon, GA
Answer incoming phone calls and obtain demographic information from clients/ potential clients
Accurately input client’s info into system to create a client profile
Assist customers with policy endorsements while guiding customers to the best insurance solutions based on their personal needs
Suggest modifications and updates to clients existing insurance policies
Process over the phone payments for monthly premiums while balancing an electronic cash drawer
Police Corporal Dawson Public Safety Jan 2014 – Oct 2020 Dawson, GA
On boarded, trained and supervised new officers to perform their duties
Educated officers on how to properly respond to calls including domestic altercations, burglaries, traffic accidents and lost or missing persons
Routinely evaluated officers performance, counseled and redirected officers when performance didn’t meet standard policies
Observed city’s suspected gang activity and met with gang enforcement team to gather information and created action plans which included issuing warrants and making arrest
Enforced all Federal, State and local laws
Customer Service Staff Walmart SuperCenter May 2007- Nov 2009 Albany, GA
Cashed payroll checks and balanced cash office
Oversaw cashiers, recorded and tracked all till discrepancies
Fulfilled online orders
Maintained 90% knowledge competency score on computer based learning modules
Unloaded trucks, replenished shelves, fridges, and freezers with inventory while rotating all inventory using FIFO method
EDUCATION
Albany Technical College
Associates in Criminal
Justice
Degree Awarded May 2016
ofcealey@g
mail.com
Albany, GA
31707
AWARDS
Certified Peace Officer
Property & Casualty License
RADAR Certified
M26 Advanced Taser X26
Certified
Certified FTO
National Alliance of the
Mentally ILL (NAMI)
GA Crisis Intervention Team
CIT Officer
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