Assistant Store Customer Service

AN Alexander Nesmachnov

863-***-**** E: **.**********@*****.***

Lakeland, FL 33810

PROFESSIONAL

SUMMARY

Analytical, strategic-thinking and meticulous sales professional with over 7 years of comprehensive experience in relationship-building, partnership cultivation, top account retainment and profit channel growth. Self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Talented at identifying customer needs to deliver effective solutions.

SKILLS Leadership

Sales and ability to upsell

Ability to manage a department

with multiple individuals

Store upkeep and managment

Communication

Multitasking

Maintaining customer rapport

WORK HISTORY CAR ELECTRONIC EXPERT 01/2016 to CURRENT Best Buy Lakeland, United States

Created effective strategies to target new markets after researching and analyzing competitor behavior.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

Improved sales processes to streamline customer acquisition and onboarding strategies.

Coached employees in successful selling methods and encouraged cross- selling to drive revenue.

Managed mulitiple appointments with our installation team to create the most pleasant customer experience

FRONT END LEADER 06/2019 to 01/2020

Best Buy

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Established and optimized schedules to keep coverage and service in line with forecasted demands.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Supervised 12 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention. Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles. Counted cash in register drawer at beginning and end of shift. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Focused on employee growth with devolpment plans for all associates i was responsable for

LIFESTYLES SALES LEADER 03/2016 to 06/2019

Best Buy Lakeland, FL

Drove operational improvements which resulted in savings and improved profit margins.

Resolved client problems, improved operations and provided exceptional client support.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Held one-on-one meetings with other sales associates to identify selling hurdles and offered insight into how best to remedy such issues. Built relationships with customers and community to establish long-term business growth.

ASSISTANT STORE MANAGER 06/2016 to 06/2018

Planet Grilled Cheese Lakeland, FL

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Rotated merchandise and displays to feature new products and promotions. Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Conducted store inventories once per month.

Advanced to keyholder and assistant manager-in-charge in manager's absence.

Supervised team of six employees and provided feedback on performance. LINE COOK 10/2013 to 06/2018

Scotto's Pizza Lakeland, FL

Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

Checked each food item for freshness and provided feedback to kitchen supervisor for removal.

Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Handled portion control activities according to specified instructions provided by chef.

Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

EDUCATION High School Diploma 06/2016

McKeel Academy of Technology, Lakeland, FL

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