Customer Service Store Manager
Resume:
ShaohuiShi
Personal Information
ShaohuiShi
***********@*****.***
Skills
Microsoft Office
Executive Leadership
Time Management
Differentiated Instruction
Languages
Chinese
English
Hobbies
Travel
Sports
Volunteering
Music
Education
Bachelor of Science in HM Retailing, College
Hospitality Retail Sport Management
2023.05
University of South Carolina
Working Experience
Assistant Manager 2021.02 - 2021.11
Oriental International Trade Co., Ltd
* Assisted the store manager in overseeing day-to-day operations, including inventory management, sales performance, and customer service. * Supervised a team of 5 sales associates, providing training and support to ensure high levels of customer service. * Improved sales performance by 10% by coaching staff on sales techniques and customer service. * Created schedules for sales associates and ensured staffing levels were adequate to meet customer demand. * Assisted in the hiring process for new sales associates.
Program Manager Intern 2021.12 - 2022.06
Songtuo Holding Group Co., Ltd. Company
* Develop and oversee program strategies, ensuring alignment with company goals and objectives * Collaborate with cross-functional teams to ensure successful execution of program deliverables * Manage program budgets, timelines, and resources, ensuring on-time and within-budget completion * Track program metrics and prepare reports for executive leadership, providing insights and recommendations for improvement * Build and maintain relationships with key stakeholders, including customers, vendors, and internal teams * Identify and mitigate risks and issues, implementing solutions to ensure program success * Provide leadership and mentorship to program team members, fostering a collaborative and high-performing culture * Led a cross-functional team in the development and implementation of a program management process, resulting in a 25% increase in on-time and within-budget project completion * Implemented a new risk management framework that reduced program risks by 40% 2022.11 - 2023.03
Swiff
* Assisted with the development and implementation of marketing campaigns, including social media and email marketing * Conducted research on consumer behavior and market trends to inform marketing strategies * Participated in visual merchandising, including creating displays and arranging products in the store * Collaborated with team members to analyze sales data and develop strategies to increase revenue * Assisted with inventory management and ensured stock levels were accurate * By listing your retail experience on your resume, you can demonstrate your knowledge of the retail industry and showcase the skills you have developed through your work experience. It's important to tailor your work experience section to the specific job you're applying for by highlighting the skills that are most relevant to the position.
Certification
Inbound Certified by Hubspot Academy 2022.05
The Inbound Certification course covers topics such as SEO, blogging, email marketing, lead nurturing, and social media marketing. It is an online course that includes videos, quizzes, and practical exercises to help learners gain hands-on experience with inbound marketing techniques.
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