Data Entry Office Assistant
Resume:
Sheila Maloy
Highly motivated and detail-oriented office support specialist with over 25 years of experience in maintaining the highest level of customer service. Efficient, punctual, and able to multitask in fast-paced environments.
Skillful at working remotely to achieve job responsibilities.
1255 SW 1st Street Apt. 205
Miami, FL 33135
**********@*****.***
EXPERIENCE
UnitedHealth Group, Remote — Provider Customer Service Advocate
FEBRUARY 2022 - MARCH 2023
●Guide and educate providers on benefits eligibility of members, use of plan, premiums, and status of claims or inquiries
●Ask appropriate questions and listen actively while documenting required information in computer systems
●Identify issues and communicating solutions to providers by assisting physicians with payments, appeals, and transfers
Teleperformance, Remote — Office Support Specialist
AUGUST 2020 - JANUARY 2022
●Fielded customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
●Assisted customers in placing orders, fulfilling refunds, and handling exchanges
●Troubleshooted technological issues to proactively solve complaints and provide alternatives
Panera Bread, Miami, FL — Restaurant Associate/Cashier
JANUARY 2016 - JANUARY 2020
●Maintained a clean and customer-friendly store by running the register, stocking, and assisting customers in a timely manner
●Trained employees to achieve significant improvements in their productivity and establish positive work environments
●Resolved issues and complaints made by customers simultaneously in a fast-paced restaurant environment
Miami-Dade Housing Agency, Miami, FL — Office Assistant
AUGUST 2005 - MARCH 2008 JANUARY 2000 - NOVEMBER 2000
●Provided comprehensive support for senior-level staff by maintaining company files, managing data entry, and setting up company presentations
●Provided exceptional customer service by assisting with rent collection, forwarding messages, and scheduling appointments
●Managed and streamlined administrative processes to reduce errors, improve accuracy, and achieve efficiency
SKILLS & ABILITIES
●Proficient with PCs, Windows 10, Microsoft Word, Microsoft Excel, and SharePoint
●Skilled at customer service and conflict resolution
●Knowledgeable in data entry and filing
EDUCATION
Coral Gables Adult Education Center, Clerical Training Certificate April 2011
Miami-Dade College, Office Assistant Training Certificate October 1998
Lindsey Hopkins Technical Education Center, Hotel Front Desk Clerk Certificate May 1989
LANGUAGES
English, Spanish
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