Customer Service Assistant Operations

ADAM SHERMAN

***** ******* **, *******, **, *****, US • 518-***-**** • ***********@*****.***

Skilled and resourceful information technology professional with over 7 years of experience in a variety of settings and a proven track record of increasing productivity and improving performance. Customer Solutions Specialist with over 10 years of experience interacting with clients to ensure the best possible service delivery. Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated. Heavy lifting

Proficient in driving safety and lawful operation of multiple vehicle types.

Supply replenishment

Safety measures

File/records maintenance

Multi-Task Management

Quick learner

Customer service

Operations management

Environmental Science - Some college (No degree)

Jefferson Community College - Watertown, NY

Maintained and held a 89.3 GPA through 3 semesters. Organized a study group within the class while distance learning was implemented. High School

Elizabethtown-Lewis School District - Elizabethtown, NY Driver/Merchandiser - July, 2021 to Present

A J Missert Inc. - Watertown, NY

Assistant Operations NCO - August, 2017 to November, 2020 US Army - Fort Drum, NY

Scheduled drivers on assigned routes to effectively move and deliver materials. Respond decisively and effectively to correct transportation issues and handle emergencies. Trained workers in Operation procedures

Kept the operations smooth and efficient by carefully monitoring staff Prepared operational reports to update senior leaders on routine activities and special projects. Contributed to continued success of high volume movement organization by coordinating high quality support services. Monitored fellow subordinates performance regarding safety, reliability, delivery dates, and customer service. Coached, trained and developed subordinates on company policies and compliance requirements. Familiarized staff with safe operation of equipment and compliance with safety rules. Managed effective training of new employees and ongoing classes to keep staff current on procedures. Designated to operate and manage all grass and snow removal equipment. Professional Summary

Skills

Education

Work History

Squad Leader - August, 2014 to May, 2017

U.S. Army - Schofield Barracks, HI

Provided detailed reports to superiors on the squad's patrol activities on a [Timeframe] basis. Was in charge of overseeing the operation and organizational upkeep of weapons systems and specialized equipment. Signed for and was accountable for over 1.4 million dollars in equipment and weapons systems. Helped mobilize weapons and vehicles to support operations and meet field mission objectives. Maintained open and effective communication systems to deliver orders and receive information from the field. Team Leader for grounds maintenance team and safe operation of all equipment assigned. Vehicle Operator - October, 2010 to August, 2014

U.S. Army - Joint Base Lewis-McChord, WA

Followed company standards, commercial driving requirements, and passenger safety guidelines. Completed routine repairs and basic vehicle maintenance, including adding air to the tires and checking the engine oil. Helped passengers enter and exit the vehicle and secured their personal belongings. Inspected vehicle and tested brakes, horns, and wipers daily. Maintained clean interior and exterior to keep vehicle presentable. Met targets consistently by working hard and with strong attention to detail.

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