Customer Service Delivery Driver
Resume:
Fishers, Indiana *****
*********@*********.***
TIM PAXSON
OBJECTIVE As an experienced manager, I would be offering an extensive background in customer services, sales, client relations and human resources. As a manager or senior manager, I would be directing all divisions from inventory to quality and from team building to staffing, etc. My skills such as honesty, diligence, sincerity, and hard work would be giving me reward at the end. SKILLS & ABILITIES Basic Computer proficiency (PC, Microsoft Office, Microsoft Word and Excel Certified Professional Food Manager, ANSI, CFP
Received outstanding health department inspections for 20+ years Multiple year winner of vendor incentive based campaigns Driver for Hire Endorsement, Indiana BMV.
EXPERIENCE CUSTOMER SERVICE/DELIVERY DRIVER, TOTAL WINE AND MORE, NOBLESVILLE, INDIANA 2022- present
• Help customers find products throughout the store.
• Fulfilling online orders and scored on metrics based on pick times and multi-order batching.
• Delivering products in a timely manner professionally and representing the Total Wine and More image as first contact for the company.
• Helping customers with purchases as needed on a point of sale register.. FOOD SERVICES MANAGER, SMC CORPORATION OF AMERICA, NOBLESVILLE, INDIANA 2017- 2022
• Oversee daily operations of all aspects of the cafeteria.
• Develop weekly special menus.
• Daily inventory and ordering of food and supplies.
• Maintaining and educating employees on Food Safety Standards
• Negotiating contracts with vendors.
• Catering special events and meetings.
PARTNER/DRIVER, UBER, INDIANAPOLIS, INDIANA
2015 – Present
• Ensure that the journey of client is safe, relaxed and prompt.
• Ensure punctual pickup and drop off of the scheduled passengers.
• Perform vehicle maintenance to ensure safety.
• Have maintained a 4.9 out of 5-star rating
• Recognized for being in the top 10% most complimented drivers in the US. Page 2
GENERAL MANAGER, A2Z CAFÉ, INDIANAPOLIS, INDIANA
2014 – 2017
• Oversee daily operations of both FOH and BOH and acting as liaison between the two, assurance of phenomenal customer service, human resources, building client relationships, liquor license compliance and public health safety.
• Menu development with quality assurance and consistency of finished product that is in line with food cost and gross profitability.
• Conduct monthly training meetings to review high customer service standards and implement changes as needed.
• Inventory control of all purchases from food and supplies to beer and wine.
• Increased revenue by 30.4% in the previous year while maintaining a gross profit of 27.3% for the same period.
PROPRIETOR, JT'S GRILLE & BAR, INDIANAPOLIS, INDIANA 2012 - 2014
• Consistently increased revenue year over year by 11.5%, surpassing $500K in year 3
• Menu development with quality assurance and consistency of finished product, that was in line with food cost daily.
• Implemented and managed social media marketing, making daily touches in excess of 1100 individuals daily.
• Oversee daily operations of both FOH and BOH, assurance of good customer service, human resources, building client relationships, liquor license compliance and public health safely
PRESIDENT/OWNER, RITZ DELI, INDIANAPOLIS, INDIANA
2000 - 2011
• Managed revenues of $750K+ while scrutinizing costs to maintain a desired profit margin.
• Oversee daily operations of multiple units, inventory control, P&L, human resources and employee development.
• Expanded catering options in addition to daily store operations.
• Maintained a high level of exceptional customer service in a closed campus BALL STATE UNIVERSITY, MUNCIE, INDIANA
Studied Business Administration
Page 3
Page 4
REFERENCES UPON REQUEST
Contact this candidate