Data Entry Service Representative
Resume:
Shane Eichholz
Guyton, GA *****
************@*****.***
Seeking a challenging opportunity where my skills and experience can be utilized for a career. Strengths include problem-solving skills, interpersonal skills, and a proven ability to work with individuals at all levels.
Work Experience
Administrative Assistance
TIC
December 2016 to December 2022
• Perform general clerical/administrative duties, manage multiple projects and priorities, as required
• Create Sale and Purchase orders using SAP
• Manage accounts receivables and follow up on any discrepancies
• Assist with hiring functions, to include onboarding, orientation and I9s
• Complete employee paperwork and audit for accuracy
• Maintain calendar and scheduling for project management.
• Answer incoming calls using a multi-line phone system, and direct calls where needed
• Ordering supplies and materials for project support in a multi-project district setting
• Greet and direct visitors and act as primary resource for internal and external contacts, facilitating a professional image of the company
• Operate a laptop computer and appropriate software and office communication technologies.
• Ability to effectively communicate and collaborate with a diverse range of people and job functions.
• Reconcile credit card statements
Client Service Representative
THA Home Health Care/Hospice
January 2011 to December 2016
* Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
* Analyzes problems and provides information/solutions.
* Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.
* Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
* Researches and analyzes data to address operational challenges and customer service issues.
* Provides external and internal customers with requested information.
* Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
* Uses computerized systems for tracking, information gathering and troubleshooting.
* Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
* Seeks, understands, and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Key Account Executive
Lab Corporation Of America
July 2006 to May 2011
• Provided client retention, upselling of products, and service to both existing and new accounts in the Georgia and South Carolina Territory.
• Maintained base of approximately 300 doctor's offices that included scheduling phlebotomist, pickup times and courier's routes. Accounts payable.
• Required to manage and retain assign territories through solving customer service issues and communication skills
• Recruit phlebotomist for large accounts
Client Relations Marketing Specialist
DOCTORS LABORATORY INC - Valdosta, GA
September 1996 to 2005
Led an office of 15 employees covering all three shifts:
• Received and processed over 3000 calls a day. Using PBX call system
• Worked on a quality assurance team overseeing requisitions data entry was correct and incoming calls were routed to proper locations
• Installed, networked, and trained customers on our computer systems and how they interface with their existing systems
• Worked with other doctors' offices to ensure proper coding of ICD-9 for medical necessities.
• Set up new accounts. Worked with existing accounts concerning billing or testing questions. Scheduled patients.
• Billed for Insurance, Workers Compensation Claims, Medicaid, and Medicare Part A&B.
• Visited with doctors to discuss new testing procedures. Discussed any pertinent issues. Including billing issues and over 90 accounts
Education
Valdosta State University
1995 to 1997
Lowndes County High School - Valdosta, GA
1985 to 1988
Skills
• Proficient in Microsoft Office 365, to include Word, Excel, PowerPoint, Outlook. Full understanding of confidentiality and sensitive data Ability to work effectively both within a team and independently within a diverse group environment Strong organization skills and ability to manage multiple priorities including follow through skills
• Accounts Receivable
• Employee Orientation
• Medical Billing
• CPT Coding
• Workers' Compensation
• Accounts Payable
• Office experience
• Office management
• Multi-line phone systems
• Front desk
• Calendar management
• Data entry
• Phone etiquette
• Typing
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