Scrum Master

EBERE CHIKWE

Nottingham, Maryland ***** 646-***-**** *********@*****.***

Professional Summary

Certified Professional Scrum Master with 6+ years experience and a proven track record of raising revenue and cutting costs. Mission-focused Scrum Master with extensive experience in coaching and mentoring highly skilled cross-functional teams. Experience in building positive relationships with customers and other stakeholders. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Skills

• Leadership

• Relationship development

• Stakeholder Engagement

• Agile

• Jira

• Confluence

• Kanban

• Data analysis

• Capacity planning

• Software Development (SDLC)

• Oral and written communication

• Coaching & Mentoring

• Conflict resolution

• Recourse management

• Goal setting

Work History

Scrum Master 02/2021 to Current

Fidelity Enterprise Group. Contract – Westlake, TX

• Support to organization in their agile transformation journey while teaching, mentoring, and coaching teams in scrum and agile values/principles.

• Led 2 teams of approximately 10 members, working on enhancement of Mainframe Systems with Digital asset tracker App, also transitioning from Waterfall to Agile model.

• Mentored and Coached team in facilitation of sprint events (Sprint planning, Daily scrum, sprint review, sprint retrospective meetings) and backlog refinement sessions.

• Worked closely with Product Owner to refine product related priorities and ensure development team optimized maximum value by assisting with backlog management.

• I coached my team to estimate user stories and decreased carryover work by 85% and ensure delivering a steady velocity.

• Monitor team challenges, removed impediments directly or indirectly through escalating at various scale levels resulting in improved developer efficiency.

• Empowered team to self-organize, continuously improve and to take collective responsibility and collaboration for delivering value to customer through development of high-quality products, realizing reduction in errors.

Agile Scrum Master 05/2019 to 01/2021

Bank Of America. – New York, NY

• I Coached development team on self-organization to empower team on Agile/Scrum practices while facilitating crucial conversations with team when conflict resolution opportunities arise.

• Mentored and Coached team in facilitation of sprint events (Sprint planning, Daily stand-up, sprint Review, sprint retrospective meetings) and refinement sessions as needed, helping team consistently move towards maturity and self-management.

• I Led multi-site Scaled Agile Framework (SAFe) quick start and Release train launches which led to increase in account protection of customers to 85%.

• Identified and helped removed roadblocks/impediments to teams working progress.

• Effectively tracked the team's progress, Improved team velocity delivering critical large-scale projects for deployment.

• I Coached product owner in maintaining healthy backlog and facilitated in breakdown of product vision into READY user stories using array of techniques like DEEP criteria and INVEST criteria and Definition of Done.

• Supported data migration project to AWS cloud service that led to increase in value delivery to customers to by 80%.

• Facilitate communication, influence, and empower team members, with focus on negotiate both vertically and horizontally to obtain agreement between partners. Scrum Master 06/2018 to 04/2019

Nexient Group. – Memphis, TN

• Determined functional and non-functional requirements that offer great insight regarding capabilities and smooth functioning of final product.

• Led team through Scrum ceremonies completed within timeboxed iterations.

• Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.

• Ensure principles of Transparency, Inspection and Adaptation are implemented throughout process of production.

• Documented new features and strategies as well as user stories and criteria for acceptance.

• Utilized Jira to track and effectively increase their velocity by 28% within the 1st year of Agile adoption.

• Assessed team metrics and worked to drive improvements and innovate new approaches.

• Coached and mentored team members successfully develop new QuickBooks’ platform moving from Java server-rendered to client-side rendered pages.

• Led conflict resolution and drive the team forward to achieve the sprint goals leveraging business and interpersonal experience.

Project Coordinator 10/2015 to 01/2018

Service Management Group – Lagos, Nigeria

• Reported to managers development of project.

• Accountable for providing accurate forecasts and the ongoing management of the team’s workload and progress via Storyboards.

• Oversees team's effectiveness and serves team by removing roadblocks to flow of value.

• Organized and maintained project team SharePoint site, ensuring required documentation are posted for team member access.

• Assisted PM in Keeping Track of Project Budget in excel spreadsheet.

• Accountable for managing program and project revenues and expenses while scheduling prospective program participants for assessments and orientations.

• Developed program records, reports, and proposals with job-related software.

• Carried out effective assessments to identify needs and impact of services. Education

Bachelor of Arts: Business Management 06/2001

University of Nigeria, Nsukka - Nsukka, Nigeria

Bachelor of Arts: Applied Linguistics 12/1998

Abia State University - Okigwe, Nigeria

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