Service Agent Teacher Assistant
Resume:
Rhoda Penix-Roberts
************@*****.***
OBJECTIVE:
To secure a rewarding and challenging position that will provide an unlimited philtrum of opportunities to explore new levels of professional and personal growth.
PROFESSIONAL EXPERIENCE:
*10/20 to present. Owner/Operations Manager. RR Cleaning Services, LLC. Fayetteville, NC 28311.
Oversee the professional cleanings for 20+ residential, commercial, and short stay properties. Estimate the cost, supplies and manhours needed to complete each contract of service. Hire and supervise employees’ schedules, payroll, supply distribution and work performance. Order and maintain supplies and equipment. Communicate effectively with clients, guests, and suppliers. Account for all monies received and paid out. Distribute invoices. Maintain public relations, web sites and company brand. Create social media and advertisements for RR Cleaning Services. Precure new clients and leads continuously. De-escalate and resolve issues between clients, workers and suppliers. Facilitate respectful client and company relations. Perform all company administrative duties.
*06/2016 to 10/2019. Owner/Customer Service Agent. Homebase Virtual Solutions, LLC. Fayetteville, NC 28304.
Performed Customer service duties for Fortune 500 companies and their customers. Utilized computer, WIFI and telephone to assist customers in various areas via secure VPN and company-oriented databases. Provided clients with assistance from resetting passwords, making reservations, repair appointments to locating closest maintenance faculty for appliances and automobile service. Assisted agents with knowledge and support. On-boarded new agents to company. Performed all administrative duties.
*08/2013 to 05/2016 Fulltime Student. Fayetteville Technical Community College. Fayetteville, NC 28301. Paralegal Diploma Program.
Completed courses and internships under the supervision of a program advisor. Maintained high grades as Member of North Carolina Bar Association for Paralegals.
*08/2008 to 05/2010. Fayetteville State University.
School of Education. Fayetteville, North Carolina, 28301.
Full-time student, Social Studies -Secondary Teaching License Certification Program. Completed course work in the Secondary Education field. Coursework included a combination of observations, projects, extensive research papers, and group studies in preparation for the PRAXIS, a nationally recognized teacher's examination.
*01/2007 to 02/2012. Cumberland County School. Long Term Substitute Teacher.
Gillespie Street, Fayetteville, North Carolina 28311.
Maintain class procedures in absence of regular assigned instructor. Responsible for students, learning materials and all assigned equipment. Administered lessons and assignments to students as assigned by regular instructors. If none was prepared, Planned and develop lessons according to grade and subject level. Administrative duties performed such as attendance, discipline, fire drills, hall and bus duties.
*05/05/2004 to 4/15/2006. US Department of Defense. School Registrar.
HPW: 40, GS- 0335- 07. Dependent Schools Europe (DODDS-E). APO AE 09104, Germany. John Allan.
Conducted newcomer orientations and registration workshops. Enrolled new students. Determined eligibility status. Supervised all electronic and paper-based student academic and vital statistic files. Analyzed data/reports. Monitored and tracked both staff and student attendance. Processed tuition payments. Secured systems containing sensitive and confidential data. Acted as school community liaison. Instructed staff on the usage of WINSCHOOL and E-Class Attendance systems. Transferred student’s files to new schools. Distributed and collected standardized testing materials.
*06/19/2000 to 01/2004. US Department of Defense. Training Specialist/Test Control Officer.
HPW: 40, GS-0303 -07. 7th ATC Training Support Center Stuttgart. APO, AE 09046, Germany, Jose Toro.
Managed schools. Provided training assistance to training NCOICs for the 6th Area Support Group. Supervised and maintained the Army Training Requirements and Resources System (ATRRS). Served as the area MACOM Representative for Schools and Training. Registered soldiers in schools such as Professional Leadership Development Course (PLDC), Airborne Academy, Combined Army Training Courses (CATC), Non-Commissioned Officer training, Advance Officer
Course, or First Sergeant Academy. Coordinated and participated in a quarterly conference given by the Training Support Center (TSC. Researched and created customized training plans for TSC. Developed the Standard of Operation policy for each fiscal year. Prepared and distributed temporary duty travel forms (TDY), class enrollments, course applications, and any other forms needed to complete course enrollments. Managed and controlled travel fund finances. Transfer records to VA educational programs. Acted as TSC CARE Authorizing Official for credit card purchases and Facility Key Control Administrator. Performed office administration duties.
*08/1998 to 06/2000. Central Texas College. Education Counselor/ Contractor.
HPW: 40, 6th Area Support Group Education Center CMR 445 APO, AE 09046, Germany, James Jackson.
Counseled educational guidance sessions. Advised soldiers to develop realistic long and short-term goals. Enrolled soldiers in military classes such as FAST and ASEP. Researched college courses and curriculums, distant learning, tests appropriate study materials, military/civilian course credit evaluations and alternative funding sources. Registered for SAT/ACT exams. Issued Army tuition assistance (TA). Counseled withdrawal and repayment procedures. Information System (EDMIS) during and after each session with soldiers. Counseled transitioning personnel of their Veteran Administration (VA) educational benefits. Obtained military records and transcripts.
*08/1995 to 04/1998.Cumberland County Schools. Teacher Assistant.
HPW: 40, Cumberland County Schools / William H. Owen Elementary. Fayetteville, NC 28307, Sybil Breece.
Planned lessons with supervising teacher and grade level team. Conducted small group learning sessions. Administered a social, language and manipulative developmental battery assessment known as DAIL-R. Proctored for school wide testing sessions for grades 3-5. Reviewed and reinforced grade level and testing skills. Delegated to plan annual and other special events. Assisted school administrators with monitoring school safety and security programs.
EDUCATION:
*E.E. Smith High School, 1984-1988
Seabrook Road,
Fayetteville North Carolina,
*Fayetteville State University, August 1988 – May1993
Fayetteville, North Carolina 28301
Bachelor of Science
Major: Political Science; Minor: Public Administration.
*Secondary Education Licensure Program, August 2007 to May 2010
Social Studies Teaching Curriculum
*Fayetteville Technical Community College, August 2013 to May 2016
Fayetteville, North Carolina 28303
Paralegal Diploma Program
PROFESSIONAL DEVELOPMENT:
North Carolina Bar Association Certification Learning Academy, North Carolina Public Instruction Secondary Education
Licensure Program, North Carolina Effective Teaching Training, Certification of Meditation, WINSCHOOL, E-Class Attendance, Microsoft+ Software, Education Management Information System (EDMIS), Leadership Education and Development Course (LEAD), Army Training Records and Requirements System (ATRRS), Military Accountability of Record Keeping System (MARKS), Personal and Group Life Coach Certification, Grief and Forgiveness Counseling Coach Certification
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